Outside Service Providers Support Group Director

Ups United Parcel Services; Bardi; In loco; EUR 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

UPS Italy seeks a seasoned program manager to lead the development, implementation, and governance of external service providers within the country, ensuring service quality, timeliness, and budget adherence. You will be the primary liaison between UPS and vendors, guiding procurement, contract administration, and future business opportunities.

You’ll supervise the OSPSG team, optimize costs, and ensure compliance across agreements and invoices.

Competenze

• 8–10 years in a management role.
• Fluency in Italian and English.
• Experience managing external service providers and OSPSG team.
• Willingness to travel and relocate.
• Strong communication and interpersonal skills.
• Ability to innovate and adapt to market changes.
• Knowledge of freight operations and transport regulations.
• Experience overseeing contracts, invoicing, and audits.
• Strong financial and analytical capabilities.

Mansioni

• Manage OSP negotiations to secure favorable terms and performance
• Oversee compensation model design, approvals, and implementation
• Control OSP costs via forecasts, reporting, deviation analysis, and accrual oversight
• Ensure legal compliance, contract updates, monthly invoicing, and internal audits
• Lead teams and coordinate cross-functional activities
• Proactively innovate and adapt to market changes while guiding vendor strategy

Conoscenze

Negotiation

Vendor management

Cost optimization

Communication

Organizational skills

Interpersonal skills

Analytical capabilities

Financial analysis

Leadership

Problem-solving

Team leadership

Bilingual Italian/English

Strumenti

Microsoft Office

Descrizione del lavoro

In this role you lead the development, implementation, and management of external service providers within a country to ensure service quality, timeliness, and budget adherence. You will act as the primary liaison between UPS and vendors, guiding procurement, contract administration, and future business opportunities. You’ll supervise the OSPSG team, optimize costs, and ensure compliance across agreements and invoices. The position offers impact through shaping outsourced operations and driving cost-saving initiatives at scale. You will work closely with cross-functional teams to translate strategy into measurable outcomes.

• Manage OSP negotiations to secure favorable terms and performance
• Oversee compensation model design, approvals, and implementation
• Control OSP costs via forecasts, reporting, deviation analysis, and accrual oversight
• Ensure legal compliance, contract updates, monthly invoicing, and internal audits
• Strong communication and interpersonal skills
• Organization, coordination, negotiation, and problem-solving abilities
• Analytical and financial capabilities
• Proactive, dynamic, vendor-strategy oriented approach
• Experience managing complex operations and outsourced providers
• Ability to innovate and adapt to market changes
• Good understanding of freight operations and transport regulations
• Experience leading teams and coordinating cross-functional activities
• Fluency in Italian and English
• Proficiency in Microsoft Office
• 8-10 years in a management role
• Willingness to travel and relocate
• communication
• leadership
• problem-solving
• Microsoft Office
• analytical and financial analysis