Order Entry Clerk - Maternity Replacement

Abbott; Roma; On-site; EUR 28,000 - 38,000; Full time

Job summary

Abbott is seeking a customer service professional to act as the first point of contact for customers in Rome. You will handle inquiries via phone and email, resolve issues directly or escalate to sales, technical or service teams as appropriate, and maintain a solid understanding of Abbott’s products and services.

You will be responsible for recording interactions accurately in internal systems and supporting a positive customer experience in line with Abbott's service standards.

Qualifications

• Diploma or equivalent qualification (12 years of education).
• At least 2 years of experience in customer service or contact center environment.
• Confident handling customer interactions by phone and email.
• Able to navigate computerized systems and learn new applications quickly.

Responsibilities

• Handle inbound and outbound customer interactions related to routine inquiries.
• Respond to customer requests, orders, service needs and complaints, escalating as appropriate.
• Build and maintain understanding of Abbott's products and services.
• Identify customer needs and communicate information to internal teams.
• Accurately record customer interactions using internal systems and data entry tools.

Skills

Phone support

Communication skills

Problem solving

Customer focus

Education

Technical diploma

Tools

CRM systems

Job description

You will be the first point of contact for our customers, supporting them via phone and email. Your goal is to deliver timely and effective solutions while ensuring a positive customer experience in line with our service standards.

What you will do

• Handle inbound and outbound customer interactions, primarily related to routine inquiries, with the flexibility to adapt beyond standard scripts and procedures when needed
• Respond to customer requests, orders, service needs, and complaints, resolving issues directly or escalating to sales, technical, or service teams as appropriate
• Build and maintain a solid understanding of the company’s products and services
• Identify customer needs and clearly communicate relevant information to internal service and technical departments
• Accurately record customer interactions using internal systems and data entry tools

What you bring

• Technical Diploma or equivalent qualification (approximately 12 years of education)
• At least 2 years of experience in a customer service or contact center environment
• Confidence in handling customer interactions by phone and email
• Ability to navigate computerized systems and learn new applications quickly
• Strong communication skills, problem‑solving mindset, and customer‑focused attitude

Why join us

• Be part of a collaborative and supportive team
• Develop your skills in customer service and communication
• Work in an environment that values quality, reliability, and continuous improvement