Operations Manager, Italy

Intrepid Travel; Roma; In loco; EUR 41.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible work arrangements

Work-from-home

Free Intrepid trip annually

Generous family discounts

5 extra days of leave

10 weeks parental leave

Access to e-learning & mentor programs

20 hours of volunteer leave

Employee Assistance Program

Descrizione del lavoro

Intrepid Travel is seeking an Operations Manager, Italy to lead and optimize our trips across Italy from Rome. You’ll supervise our group leaders and guides, ensure safety and high service standards, and collaborate with teams across Europe and globally in a fast-moving travel environment.

You will join the local Management Group and help shape the Italy DMC strategy, balancing day-to-day delivery with continuous improvement while building high-performing teams and memorable traveller

Competenze

• Operational management experience leading multi-location teams.
• Understanding of European travel operations and on-ground quality.
• Experience in travel industry or as group leader/guide.
• Ability to lead and develop a large dispersed workforce.
• Experience with budgets, KPIs and delivery.
• Fluency in Italian and English.
• Experience embedding and improving scalable operational processes.

Mansioni

• Oversee the performance of trips across Italy.
• Lead and develop our group leaders and guides.
• Ensure safety, quality, and high standards on ground.
• Collaborate with Europe and global teams for delivery.
• Balance day-to-day operations with continuous improvement.
• Be part of the local Management Group and shape Italy DMC direction.

Conoscenze

Operational management

European travel operations

Travel industry experience

Lead and develop dispersed workforce

Budgeting and KPIs

Fluency in Italian & English

Process improvement at scale

Descrizione del lavoro

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.

This is your chance to shape how our trips run across Italy - from the people who lead them to the experience our travellers have on the ground. If you care about quality, love developing teams, and want to have a real impact, this could be the role for you.

Operations Manager, Italy

We are looking for an Operations Manager, Italy to join our team in Rome on a full-time, permanent basis.

We work in a 3-2-1 hybrid model, with 3 days in the office and 2 days from home, including at least 1 office day on a Monday or Friday.

In this role, you’ll oversee the performance of our trips across Italy, lead and develop our group leaders and guides, and make sure everything runs safely, smoothly and to the high standards we expect. You’ll work closely with teams across Europe and globally, balancing day-to-day delivery with continuous improvement.

You’ll also be part of the local Management Group, contributing to the direction of the Italy DMC and how we grow while maintaining quality.

This role would suit someone with strong operational leadership experience in travel - someone who understands what great looks like on the ground and is happy getting into the detail when needed. You’ll enjoy a fast-moving, collaborative environment and be motivated by building high-performing teams and delivering great traveller experiences.

Some of the experience you’ll bring with you may include:

• Proven operational management experience, ideally leading multi-location teams in a travel or service-led environment
• Strong understanding of European travel operations and what drives quality on the ground
• Solid experience within the travel industry or as a group leader/guide - Previous experience as a tour leader is a plus
• Demonstrated ability to lead, manage and develop a large, dispersed workforce
• Confidence owning operational performance, including budgets, KPIs and delivery
• Fluency in both Italian and English
• Experience embedding, managing and improving operational processes at scale

Pay Transparency

In line with the EU Pay Transparency Directive, we are committed to fair, equitable and transparent pay practices. We do not ask candidates about their current or previous remuneration. Compensation is determined based on objective criteria, including the requirements of the role, relevant skills, experience and market benchmarks.

The approved salary range for this position is €41,000 to €43,000 EUR gross per annum.

Please note

• We recognise that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference.
• Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant.
• We also reserve the right to close this advert earlier if we receive a high volume of applications.

Our people reflect the diversity of our customers and the communities we visit

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful.

These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.