Operations Manager, Italy

Intrepid Experience; Italia; Ibrido; EUR 41.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible work arrangements

Free Intrepid trip annually

Family discounts

Extra leave days

Parental leave

E-learning & mentor programs

Volunteer leave

Employee Assistance Program

Descrizione del lavoro

Intrepid Travel is seeking an Operations Manager, Italy, to lead trip delivery across Italy from Rome in a 3-2-1 hybrid pattern. You will coach guides, manage budgets and KPIs, and ensure safety and quality for travellers.

Fluency in Italian and English is essential; you will collaborate with Europe/global teams and contribute to the Italy DMC strategy, building high-performing teams.

Competenze

• Proven operational management experience, leading multi-location teams.
• Strong understanding of European travel operations and on-ground quality.
• Experience in travel industry or as group leader/guide.
• Ability to lead and develop a large, dispersed workforce.
• Confidence owning operational performance including budgets and KPIs.
• Fluency in Italian and English.
• Experience embedding and improving processes at scale.

Mansioni

• Oversee the performance of trips across Italy and lead/grow our guides and group leaders.
• Ensure safety, smooth delivery and high standards across operations.
• Collaborate with Europe and global teams balancing day-to-day delivery with improvement.
• Be part of the Italy DMC direction through the local Management Group.

Conoscenze

Operational leadership

European travel operations

Travel industry experience

Team development

Budget & KPIs

Italian & English bilingual

Descrizione del lavoro

Application Close Date: 4th September 2026

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.

We are Intrepid

This is your chance to shape how our trips run across Italy - from the people who lead them to the experience our travellers have on the ground. If you care about quality, love developing teams, and want to have a real impact, this could be the role for you. We are looking for anOperations Manager,Italyto join our team inRomeon a full-time, permanent basis. We work in a 3-2-1 hybridmodel,with3 days in the office and 2 days from home, including at least 1 office day on a Monday or Friday.

In this role, you’ll oversee the performance of our trips across Italy, lead and develop our group leaders and guides, and make sure everything runs safely, smoothly and to the high standards we expect. You’ll work closely with teams across Europe and globally, balancing day-to-day delivery with continuous improvement.

You’llalso be part of the local Management Group, contributing to the direction of the Italy DMC and how we grow whilemaintainingquality.

This role would suit someone with strong operational leadership experience in travel - someone who understands what great looks like on the ground and is happy getting into the detail when needed.You’llenjoy a fast-moving, collaborative environment and be motivated by building high-performing teams and delivering great traveller experiences.

Some of the experience you’ll bring with you may include:

Proven operational management experience, ideally leading multi-location teams in a travel or service-led environment

Strong understanding of European travel operations and what drives quality on the ground

Solid experience within the travel industry or as a group leader/guide - Previous experience as a tour leader is a plus

Demonstrated ability to lead, manage and develop a large, dispersed workforce

Confidence owning operational performance, including budgets, KPIs and delivery

Fluency in both Italian and English

Experience embedding, managing and improving operational processes at scale

Pay Transparency

In line with the EU Pay Transparency Directive, we are committed to fair,equitableand transparent pay practices. We do not ask candidates about their current orpreviousremuneration. Compensation isdeterminedbased on objective criteria, including the requirements of the role, relevant skills,experienceand market benchmarks.

The approved salary range for this position is €41,000 to €43,000 EUR gross per annum.

Please note

We recognise that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference.

Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant.

We also reserve the right to close this advert earlier if we receive a high volume of applications.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and werecognisethat diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our workperksinclude:

• Flexible work arrangements,work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of10 weekspaid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professionaldevelopmentand mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful.

These are our values and to usthey'remore than just words, they are the pillars of our success and every dayit'sour people and the work they do thatbringthem to life.

We aim to ensurediversity, equity, and inclusion stay part of our recruitment process. If you require anyreasonableadjustmentto participate in therecruitment process, please contact us at [e-mail] your name, location, and what yourequire, we will then be in touch to support your application.

Application Close Date: 4th September 2026