Onsite Tier III Technician — Healthcare Automation

Swisslog Healthcare; Maranello; On-site; EUR 36,000 - 48,000; Full time

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Job summary

Swisslog Healthcare in Maranello, Italy, is seeking a Tier III Technician for a full-time, on-site role. You will provide technical support to on-site technicians and assist in system troubleshooting and restoration activities.

The position requires knowledge of SQL Server, VB6, C++, and C#, plus PLC understanding (Siemens/Beckhoff). You will work with Windows environments, hardware replacement, and participate in on-call rotations to support urgent customer issues.

Qualifications

• Good knowledge of relational database analysis and programming, particularly Microsoft SQL Server.
• Basic knowledge of software development, preferably in VB6, C++, and C#.
• Experience in computer troubleshooting, including software and driver installation/configuration, and hardware component replacement in a Microsoft Windows environment.
• Basic knowledge of PLC systems, including configuration, operation, and troubleshooting (Siemens and Beckhoff preferred).
• Basic understanding of mechanical and electrical schematics.
• Basic mechatronic knowledge and troubleshooting skills.
• Strong customer focus with the ability to understand and respond to customer needs and expectations.
• Excellent communication and interpersonal skills, with the ability to effectively interact with customers and business partners.
• Fluent written and spoken English is required
• Willingness to participate in an on-call support rotation (7-day shifts)

Responsibilities

• Provide technical support to on-site technicians.
• Assist in system troubleshooting and restoration activities.
• Identify and report recurring issues to Quality and Engineering teams, contributing to continuous product improvement, enhanced quality, and increased safety.

Skills

Customer focus

Communication

Fluent English

Tools

Microsoft SQL Server

VB6

C++

C#

Windows troubleshooting

Siemens PLC

Beckhoff PLC

Job description

Swisslog Healthcare in Maranello, Italy, is seeking a Tier III Technician for a full-time, on-site role. You will provide technical support to on-site technicians and assist in system troubleshooting and restoration activities.

The position requires knowledge of SQL Server, VB6, C++, and C#, plus PLC understanding (Siemens/Beckhoff). You will work with Windows environments, hardware replacement, and participate in on-call rotations to support urgent customer issues.