Customer Tech Support Engineer - PLC/SCADA

IMA Group; Bologna; On-site; EUR 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Flexible working

Continuous learning

Job summary

IMA Group in Rimini, Italy, is seeking a Customer Service - Software Technician 1 to act as the primary contact for customers after sale, supporting installation and ongoing service for pharmaceutical machinery. You will promote spare parts, upgrades, and maintenance packages while coordinating with technical teams.

The role requires 3–5 years of experience, PLC/SCADA expertise, and fluency in English. Occasional travel is expected, and the company offers a multinational environment and

Qualifications

• 3–5 years of experience in a similar customer-facing technical role.
• Fluency in English, written and spoken.
• Technical education background in electronics or automation.
• Willingness to travel occasionally for short periods.
• Excellent communication and interpersonal skills with a technical-sales mindset.

Responsibilities

• Serve as the primary point of contact for customers, branches, and agents for post-sale activities and promotions of spare parts and upgrades.
• Coordinate with customers to resolve service issues and oversee installation of systems and production lines.
• Manage technical interventions at customer sites, including commissioning, maintenance, and troubleshooting of automation components.
• Conduct courtesy visits to promote spare parts, maintenance packages, and upgrades.
• Resolve issues directly or with internal technical departments.

Skills

PLC hardware

PLC software

SCADA systems

Electronics

Automation

Education

Electronics or Automation diploma

Tools

SAP

CRM systems

Job description

IMA Group in Rimini, Italy, is seeking a Customer Service - Software Technician 1 to act as the primary contact for customers after sale, supporting installation and ongoing service for pharmaceutical machinery. You will promote spare parts, upgrades, and maintenance packages while coordinating with technical teams.

The role requires 3–5 years of experience, PLC/SCADA expertise, and fluency in English. Occasional travel is expected, and the company offers a multinational environment and