Omnichannel Customer Support Specialist

INFLUX INC.; Posada; In loco; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

INFLUX INC. is growing its global customer service team and seeks qualified agents to handle high volumes of customer interactions via phone, email and chat. You will deliver timely, effective support across e-commerce, fashion, fintech, telecom and tech apps, with strong written communication and empathy.

This role requires BYOD with Windows 10+, 8 GB RAM, reliable internet, and a quiet workspace; official emails come from influx.com.

Competenze

• Handle high volumes of customer interactions via phone, email, and chat.
• Provide timely and effective support to resolve customer issues.
• Deliver a positive customer experience while meeting performance KPIs.

Mansioni

• Handle high volumes of customer interactions on phone, email, and chat
• Provide timely and effective support to resolve customer issues
• Deliver a positive customer experience while meeting performance KPIs
• Communicate clearly and professionally with customers and internal teams
• Identify customer needs and offer appropriate solutions
• Take ownership of customer concerns through to resolution
• Build and maintain strong customer relationships

Conoscenze

E-commerce

Fashion experience

Voice support

Technical support

Fintech experience

Telecom experience

Descrizione del lavoro

INFLUX INC. is growing its global customer service team and seeks qualified agents to handle high volumes of customer interactions via phone, email and chat. You will deliver timely, effective support across e-commerce, fashion, fintech, telecom and tech apps, with strong written communication and empathy.

This role requires BYOD with Windows 10+, 8 GB RAM, reliable internet, and a quiet workspace; official emails come from influx.com.