Call center Representative

INFLUX INC.; Posada; In loco; EUR 24.000 - 30.000; Tempo pieno

Descrizione del lavoro

INFLUX INC. is growing its global customer service team and seeks qualified agents to handle high volumes of customer interactions via phone, email and chat. You will deliver timely, effective support across e-commerce, fashion, fintech, telecom and tech apps, with strong written communication and empathy.

This role requires BYOD with Windows 10+, 8 GB RAM, reliable internet, and a quiet workspace; official emails come from influx.com.

Competenze

• Handle high volumes of customer interactions via phone, email, and chat.
• Provide timely and effective support to resolve customer issues.
• Deliver a positive customer experience while meeting performance KPIs.

Mansioni

• Handle high volumes of customer interactions on phone, email, and chat
• Provide timely and effective support to resolve customer issues
• Deliver a positive customer experience while meeting performance KPIs
• Communicate clearly and professionally with customers and internal teams
• Identify customer needs and offer appropriate solutions
• Take ownership of customer concerns through to resolution
• Build and maintain strong customer relationships

Conoscenze

E-commerce

Fashion experience

Voice support

Technical support

Fintech experience

Telecom experience

Descrizione del lavoro

About Influx

Influx provides on-demand customer service for brands and tech companies, 24/7, every day of the year, including holidays. Our global team of agents and managers works across time zones to deliver exceptional customer experiences for world-class clients.

Learn more about us

We are growing rapidly and are currently sourcing qualified agents to join our talent pipeline in preparation for upcoming client requirements.

• E-commerce & Fashion Experience with online retail platforms or fashion brands, including tools like Shopify and Gorgias. Strong written communication skills and the ability to deliver top-tier customer support are key.
• Installation Services (Voice Support) Comfortable handling high call volumes, with strong voice support experience. You thrive in a fast-paced, detail-oriented environment.
• Tech & App Support Skilled in troubleshooting software, mobile apps, or hardware. Able to guide customers through technical challenges with clarity, patience, and empathy.
• Fintech Experience supporting digital financial platforms that offer secure, fast, and seamless cross-border payment solutions. Confident in assisting customers with transactions and navigating digital financial services.
• Telecommunications / Mobile Network Experience in a mobile network or any telecommunications company.

Essential Duties

• Handle high volumes of customer interactions on phone, email, and chat
• Provide timely and effective support to resolve customer issues
• Deliver a positive customer experience while meeting performance KPIs
• Communicate clearly and professionally with customers and internal teams
• Identify customer needs and offer appropriate solutions
• Take ownership of customer concerns through to resolution
• Build and maintain strong customer relationships

Technical Requirements (BYOD)

• Laptop only (No Chromebook, Linux, or Desktop) | Windows 10+ Intel Core i5 (10th Gen+) | 8GB RAM minimum 50–55 Mbps internet speed | Wired, noise-cancelling headset Quiet, dedicated workspace

Influx never charges fees during recruitment. Official emails come from @influx.com only.