Consultant

OpenText; Turbigo; On-site; EUR 40,000 - 60,000; Full time

Job summary

A global leader in information management is seeking a Consultant for their Solutions Enablement team in Lombardy, Italy. This role involves ensuring seamless connectivity for Messaging and Managed Services customers. The ideal candidate will have at least 2 years of experience with B2B connectivity solutions, strong problem-solving skills, and fluency in French. You'll collaborate with various teams to deliver high-quality implementations and drive customer satisfaction. This opportunity is perfect for someone who thrives in a fast-paced, innovative environment.

Qualifications

• 2+ years of experience with communication standards.
• Strong commitment to customer satisfaction.
• Ability to troubleshoot connectivity issues effectively.
• Excellent problem-solving and analytical skills.

Responsibilities

• Ensure seamless connectivity for customers and partners.
• Deliver reliable, high-quality connectivity implementations.
• Collaborate with Cloud Service Delivery and Customer Support teams.
• Lead solution implementation initiatives from an enablement perspective.

Skills

Experience with communication standards (FTP, AS2, HTTPs, sFTP)

Customer focus

Problem-solving skills

Written and verbal communication skills

Fluency in French

Education

BSc in Computer Science or technical discipline

Job description

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We’re hiring talent that AI can’t replace to help us shape the future of information management. Join us.

Your impact

As a Consultant within the Solutions Enablement team, you will ensure seamless connectivity for Messaging and Managed Services customers and their partners. Your work will directly contribute to customer satisfaction, operational excellence, and timely revenue recognition by delivering reliable, high-quality connectivity implementations and migrations.

What The Role Offers

• Hands‑on experience implementing and administering B2B connectivity solutions across multiple communication standards (OFTP, X400, AS2, sFTP, HTTPs, etc.).
• Ownership of customer and partner connectivity projects, including complex cross‑platform migrations.
• The opportunity to provide consulting services to clients, helping them plan and execute partner migrations successfully.
• Close collaboration with Cloud Service Delivery and Customer Support teams in a dynamic, customer‑focused environment.
• The chance to lead solution implementation initiatives from an enablement perspective and directly influence project success.

Must Have – What You Need to Succeed

• Minimum 2+ years of experience working with communication standards such as FTP, AS2, HTTPs, sFTP, or similar protocols.
• Strong customer focus with a clear commitment to customer satisfaction and SLA adherence.
• Experience monitoring client requests and ensuring timely resolution within agreed service levels.
• Ability to administer customer environments through GUI interfaces and troubleshoot connectivity issues effectively.
• Strong problem‑solving and analytical skills: ability to identify relevant information, evaluate options, and implement logical solutions.
• Sound decision‑making skills with a clear understanding of business impact and implications.
• Excellent written and verbal communication skills.
• Proven ability to handle multiple priorities in a fast‑paced environment while working both independently and collaboratively.
• Strong teamwork and collaboration skills, with the ability to build and sustain effective working relationships.
• Fluency in French (additional language requirement).

Desirable

• BSc in Computer Science or another technical discipline.
• Knowledge of EDI standards such as EDIFACT, TRADACOMS, X12, VDA, XML, and broader B2B integration concepts.
• Experience leading or contributing to solution implementation projects from an enablement or consulting perspective.

One last thing

This role is ideal for a technically curious, customer‑focused professional who thrives in a fast‑paced environment and enjoys solving complex connectivity challenges. If you are motivated by delivering seamless integrations and building strong client relationships, this is an opportunity to grow your expertise within a collaborative and innovative team.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.