Night Operations Lead - Hospitality & Guest Experience

Hilton; Venezia; On-site; EUR 28,000 - 36,000; Full time

Job summary

Hilton is seeking a dedicated Night Supervisor to oversee overnight operations and deliver memorable guest experiences. You’ll supervise nightly audits, lead team activities, and ensure accurate reconciliations while supporting staff with escalation handling.

The role emphasizes hospitality, integrity, and leadership, working with a dynamic team to maintain standards and respond quickly to guest needs. This is a frontline position at a global hospitality leader, offering growth and mentorship

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• Teamwork drives the best outcomes.
• Ownership and accountability.
• Focus on the Now, bringing urgency and discipline to every moment.

Responsibilities

• Oversee nightly audit: Supervise nightly auditing, posting, and balancing of financial transactions across departments
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Oversee guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues
• Post and reconcile transactions: Ensure timely posting of all revenues and reconciliation of the day's financial reports and credit card systems
• Monitor cashier accuracy: Review and verify cashier reports, correcting errors and ensuring alignment with system data
• Support overnight operations: Partner with the Night Manager to handle guest issues and assist in emergency situations as needed
• Manage special projects: Lead department initiatives or ad-hoc assignments

Skills

Leadership

Teamwork

Integrity

Hospitality

Ownership

Urgency

Job description

Hilton is seeking a dedicated Night Supervisor to oversee overnight operations and deliver memorable guest experiences. You’ll supervise nightly audits, lead team activities, and ensure accurate reconciliations while supporting staff with escalation handling.

The role emphasizes hospitality, integrity, and leadership, working with a dynamic team to maintain standards and respond quickly to guest needs. This is a frontline position at a global hospitality leader, offering growth and mentorship