Night Manager

Ennismore; Roma; In loco; EUR 26.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free night at The Hoxton

Meal for two on start

26 days holiday + bank holidays

Pension and life insurance (if applies

Descrizione del lavoro

Ennismore in Rome seeks a dedicated Night Auditor to oversee overnight operations, guest check-in/check-out, and billing accuracy. Represent management during night shifts and ensure data integrity across systems.

Collaborate with the Front Office Manager to meet occupancy goals while keeping guests satisfied. Lead the night team, maintain safety, and perform audits with meticulous attention to detail.

Competenze

• Must provide a memorable guest experience for guests and visitors.
• Experience in the hotel or leisure industry in a similar role.
• Excellent knowledge of Italian and English.
• Strong verbal and written communication skills; solid computer skills; familiarity with front desk systems.
• Experience with Micros Fidelio Opera or a similar front desk operating system.

Mansioni

• Represent the Management during night hours and ensure the facility operates smoothly.
• Handle guest check-in/check-out, billing, data accuracy and guest requests.
• Maintain a positive, calm attitude while resolving complex situations.
• Oversee guest accounting and ensure billing accuracy.
• Coordinate overnight operations with the Front Office team for optimal occupancy.
• Lead the night team, motivate staff, and ensure service excellence.
• Perform Night Audit procedures and report discrepancies promptly.
• Ensure guest safety and protect property during night hours.

Conoscenze

Italian language

English language

Strumenti

GDS systems

Micros Fidelio Opera

Descrizione del lavoro

What’s in it for you

• Become part of a team that’s very passionate about creating great hospitality experiences.
• The annual salary (RAL) ranges between €26.000 and €28.000, in line with level C1 of the applicable CCNL.
• 26 days holiday (plus bank holidays), pension and life insurance (if applicable).
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our team parties – we know how to have a good time!

Job Description

• Represent the Management during night hours, ensuring the proper functioning of the facility.
• Take care of our guests: from check-in to check-out, managing billing, ensuring that accounts and data are correct and taking care of every request or question.
• Consistently maintain a positive and friendly attitude, even when resolving complex or critical situations.
• Manage guest accounting in the home, ensuring billing accuracy.
• Operationally coordinate the hotel overnight to ensure guests are well cared for.
• Work with the Front Office Manager and the rest of the Hoxton team to define sales strategies and ensure maximum employment.
• Set ambitious yet realistic goals for the team, aiming for maximum occupancy and full guest satisfaction (100%).
• Ensure data integrity in all management systems and provide the necessary daily reports to each department.
• Manage daily overbooking levels and interface with all departments to maximize occupancy.
• Ensure that all phone calls are answered as quickly and efficiently as possible.
• Responsibility for closing the day, with preparation and verification of receipt reports.
• Monitor the safety of guests and their properties to minimize any risks or alarms.
• Lead the night team by example, keeping employees engaged, motivated, and supported, so they are ready to offer excellent service and feel free to ask for support if in doubt.
• Ensure that the decorum of common areas and technical rooms is always maintained, correcting any deficiencies immediately.
• Accurately perform Night Audit procedures, reporting any discrepancies and ensuring their prompt resolution.
• Ensure the safety of guests during the night hours while they rest.

Qualifications

• The most important thing is that you know how to offer a memorable experience: both for those staying with us and for those who come in just for a drink or a quick bite.
• Experience in the hotel or leisure industry in a similar role.
• Excellent knowledge of Italian and English.
• High level of verbal and written communication skills, computer skills and some understanding of GDS systems.
• Experience with Micros Fidelio Opera or a similar front desk operating system.
• Previous experience in the hospitality industry is a plus.
• You have a lot of experience in successfully handling different types of requests.
• Personality: You're looking for a place where you can be yourself; we don't want clones in suits here.
• Passion for hospitality, whether it's a drink, a meal, an event, or a bed for the night.
• You care about making a positive impact on the people you interact with, leaving them with a special memory.
• You are not a haughty person. Let's leave the ego at the door and roll up our sleeves to do things.
• You feel like doing things differently and trying almost everything at least once.
• You want to be part of a team that works hard, supports each other, and has fun along the way.

Additional Information

• The opportunity to bring an exciting new hospitality concept to Rome (and Italy) and have a real impact on its success.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Great discounts across the entire Ennismore family.
• A competitive package and plenty of opportunity for development.