Night Auditor

Ennismore; Firenze; In loco; EUR 26.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

The Hoxton/ Ennismore discounts

Career development

Volunteer time off

Rewards program (Hox Hero, Nifty Fifty

Team events

Descrizione del lavoro

The Hoxton Florence is seeking a Night Guest Service Agent to ensure a warm, seamless experience for guests during the night shift. You will welcome guests, process check-ins/outs, and coordinate with teams to handle overbooking and billing with accuracy.

You should be passionate about hospitality, comfortable with Opera PMS and GDS, and able to stay positive under pressure. This on-site role offers opportunities for development, team events, and staff discounts across The Hoxton and Ennismore

Competenze

• Passion for hospitality and guest service.
• Comfort with night shift operations.
• Familiarity with Opera or similar front desk systems and GDS is a big advantage.
• Ability to work with others and stay positive.
• Confidence to handle end-of-day procedures.

Mansioni

• Ensure guest experience remains high, welcome guests, and make stay special.
• Manage check-ins/outs and ensure bills are accurate.
• Coordinate with teams and assist Night Manager with overbooking.
• Answer phones and handle requests; be the one-stop-shop for guests.
• Assist Night Manager with end-of-day procedures.
• Maintain safety of guests overnight.

Conoscenze

Guest service

Night shift

GDS knowledge

Strong communication

Teamwork

Strumenti

Opera PMS

Descrizione del lavoro

The Hoxton has officially opened in Florence – the capital of Tuscany and a city famed for its Renaissance masterpieces, stunning architecture, and iconic landmarks. Bursting with culture (and as the birthplace of gelato), Florence felt like the perfect spot to become our second home in Italy.

The Hoxton in Florence will feature 161 beautiful bedrooms of varying sizes, a large ground floor restaurant, bar, lobby, rooftop and courtyard. There is also a basement meeting and events space.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What you’ll do…

• You make sure our guest experience never flags, even at night! Whatever's needed, you treat our guests as individuals, make them feel welcome and their stay special - the Hox way.
• Deal with the coming and going of guests, making sure all bills are correct and contain no surprises.
• Work with all our teams to make sure we're always busy and help our Night Manager with any overbooking levels.
• Answer phones, sort out requests and anything that might arise, involving the team as needed - you're the one-stop-shop for our guests to turn to.
• Assist the Night Manager with end of day procedures.
• Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
• Ensure the safety of guests overnight whilst they are tucked up asleep.

What we’re looking for…

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• It’s all about the attitude for us, someone who enjoys being helpful to others and isn’t easily flustered – there’s a smaller team working at night so confidence and knowing how to work things out by yourself are key.

What's in it for you...

• The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Excellent discounts across The Hoxton and the global Ennismore family.
• A competitive package and plenty of opportunity for development.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!

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