Front Office Manager

Ennismore; Firenze; Ibrido; EUR 42.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounts across The Hoxton

Discounts across Ennismore family

Competitive package

Time off to volunteer

Hox Hero and Nifty Fifty rewards

Descrizione del lavoro

The Hoxton Florence is seeking an experienced front office leader to welcome guests with warmth and ensure they want to return. You will lead and develop a high-energy team, manage costs, and uphold hotel SOPs while forging strong relationships with housekeeping, maintenance and F&B.

You’ll be fully conversant in health and safety, part of crisis and fire teams, and flexible to cover all shifts to keep service exceptional.

Competenze

• Experience in a similar role or as an Assistant seeking development in front office operations.
• Experience with Micros Fidelio Opera or similar property management system.
• Experience monitoring and implementing health & safety procedures.
• Ability to work flexible shift patterns including days, nights, weekdays and weekends.

Mansioni

• Ensure guests feel they are treated as individuals and want to return.
• Lead and manage a team by setting goals, empowering and developing them.
• Manage departmental costs and keep expenses within budget guidelines.
• Train and ensure adherence to hotel SOPs, identifying opportunities to improve processes.
• Maintain a good relationship between front office, housekeeping, maintenance and F&B.
• Be fully aware of health and safety procedures and policies.
• Be a member of hotel crisis and fire teams and be conversant in related procedures.
• Achieve high levels of customer service and build relationships with suppliers and contractors.
• Assist the sales and events team with site inspections and be confident on hotel facilities.

Conoscenze

Front office operations

Team leadership

Customer service

Shift management

Health & safety

Strumenti

Micros Fidelio Opera

Descrizione del lavoro

The Hoxton has officially opened in Florence – the capital of Tuscany and a city famed for its Renaissance masterpieces, stunning architecture, and iconic landmarks. Bursting with culture (and as the birthplace of gelato), Florence felt like the perfect spot to become our second home in Italy.

The Hoxton in Florence will feature 161 beautiful bedrooms of varying sizes, a large ground floor restaurant, bar, lobby, rooftop and courtyard. There is also a basement meeting and events space.

More about us...

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What you’ll do...

• You will ensure all our guests feel they are treated as individuals and will want to return.
• Lead and manage a team of high-energy people who love our guests, by setting and monitoring goals, empowering, and developing them, and creating an environment where people can be themselves.
• Management of departmental costs and ensure that all expenses are kept in line with budget guidelines.
• Ensure that all hotel standard operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
• Ensure a good relationship is maintained between front office, housekeeping, maintenance and F&B.
• To be fully aware, and competent in, all health and safety procedures and policies.
• To be a member of the hotel crisis and fire teams and to be fully conversant in all related procedures.
• Achieve and maintain the highest possible levels of customer service to both external and internal customers, forging long-term relationships with suppliers and contractors.
• Assist the sales and events team with site inspections and be confident on the hotel facilities.

What we’re looking for...

• Individuals. You’re looking for a place where you can be you; no clones in suits here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in front office operations and procedures.
• You have experience of Micros Fidelio Opera or a similar property management system.
• You have experience of monitoring and implementing health & safety procedures.
• You will be required to work flexible shift patterns which will include days and nights, weekdays, and weekends to support the duty management team, as and when required.
• A natural at leading and managing others, you lead by example and create an environment where your team can be their best self

What's in it for you...

• The opportunity to work with an exciting new hospitality concept in Florence and have a real impact on its success.
• Join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Excellent discounts across The Hoxton and the global Ennismore family.
• A competitive package and plenty of opportunity for development.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty Fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special!) team parties – we know how to have a good time!