Night Auditor

Ennismore; Roma; In loco; EUR 24.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounts across Ennismore family

Development opportunities

Descrizione del lavoro

The Hoxton Rome, part of the Ennismore family, is seeking an enthusiastic Front Desk/Guest Services team member. You will welcome guests, manage check-ins and check-outs, and ensure accurate billing while delivering memorable hospitality experiences.

You will have strong Italian and English language skills, experience in hospitality, and familiarity with front desk systems such as Opera Fidelio. Enjoy great discounts and development opportunities with a dynamic, international group.

Competenze

• Experience in hotel front desk or guest services is required.
• Fluency in Italian and English is essential.
• Knowledge of GDS systems and front desk software is preferred.

Mansioni

• Maintain a positive and friendly attitude at all times and resolve guest issues promptly.
• Manage arrival and departure processes for all guests.
• Handle guest accounting and ensure billing accuracy.
• Assist the Night Manager with overbooking levels and occupancy maximisation.
• Ensure correct rate charging according to sales strategy and website.
• Communicate effectively with guests via phone and in person.
• Monitor safety and security of guests and their property.
• Support end-of-day closing procedures and data accuracy across systems.
• Report maintenance issues and verify completion.
• Strive for 100% guest satisfaction and team performance feedback.

Conoscenze

Italian language

English language

Excellent communication

GDS knowledge

Opera Fidelio

Hospitality experience

Team player

Customer service oriented

Strumenti

Opera Fidelio

Descrizione del lavoro

The Hoxton Rome is our 10th Hoxton and boasts 192 bedrooms to suit any kind of stay. Enjoy a fresh pastry at Cugino, our relaxed café where you can soak up those Italian rays. Or drop into Elio, a restaurant designed to express the flavours, ingredients, energy and joyous hospitality of long and boozy meals with friends on holiday.

The Apartment or L’appartamento as we say locally, is our unique meetings & events space concept, consisting of 5 rooms connecting to our communal kitchen area.

More about us…

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.

What’s in it for you…

• Become part of a team that’s very passionate about creating great hospitality experiences.
• The annual salary (RAL) ranges between €24.000 and €25.000, in line with level C2 of the applicable CCNL.
• 26 days holiday (plus bank holidays), pension and life insurance (if applicable).
• Food on us during your shift.
• Enjoy a free night at The Hoxton and a meal for two when you first start with us.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Time off to volunteer with one of our partner charities.
• Hox Hero and Nifty fifty, our rewards for going the extra mile and living our values.
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
• Regular team get togethers, from our High Fives to our (pretty special) team parties – we know how to have a good time!

What will you do…

• Maintain a positive and friendly attitude at all times, even when working to solve complex challenges.
• Manage arrival (check‑in) and departure (check‑out) processes for all guests.
• Manage guest accounting at the hotel and ensure billing accuracy.
• Assist the Night Manager with daily overbooking levels and work with all departments to ensure maximum occupancy.
• Ensure that all guests are charged the correct rate based on the sales strategy and website.
• Resolve all doubts and problems of guests with enthusiasm and timeliness.
• Ensure that all phone calls are answered as quickly and efficiently as possible.
• Monitor guests and their properties to ensure safety risks are minimized.
• Assist the Night Manager with daily closing procedures (End of Day).
• Ensure data accuracy across all systems.
• Report any maintenance issues to the correct department and verify that the work has been completed.
• Ensure maximum occupancy and 100% guest satisfaction.
• Monitor team performance and provide regular feedback to Guest Services Managers and the Front Office Manager.

What are we looking for…

• The most important thing is that you know how to offer a memorable experience: both for those staying with us and for those who come in just for a drink or a quick bite.
• Experience in the hotel or leisure industry in a similar role.
• Excellent knowledge of Italian and English.
• High level of verbal and written communication skills, computer skills and some understanding of GDS systems.
• Experience with Micros Fidelio Opera or a similar front desk operating system.
• Previous experience in the hospitality industry is a plus.
• You have a lot of experience in successfully handling different types of requests.
• Personality: You're looking for a place where you can be yourself; we don't want clones in suits here.
• Passion for hospitality, whether it's a drink, a meal, an event, or a bed for the night.
• You care about making a positive impact on the people you interact with, leaving them with a special memory.
• You are not a haughty person. Let's leave the ego at the door and roll up our sleeves to do things.
• You feel like doing things differently and trying (almost) everything at least once.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• The opportunity to bring an exciting new hospitality concept to Rome (and Italy) and have a real impact on its success.
• Join an innovative, fast‑growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
• Great discounts across the entire Ennismore family.
• A competitive package and plenty of opportunity for development.