Night Manager

Ennismore; Firenze; Sur place; EUR 30 000 - 45 000; Plein temps

Avantages offerts par ce poste

Ticket Restaurants for meals

Training and ongoing development

Rewards for living company values

Regular team get-togethers

Excellent discounts across Ennismore

Résumé du poste

Ennismore is seeking a Night Manager for The Hoxton in Florence. In this role, you will represent management, ensuring guest satisfaction and smooth hotel operations throughout the night. You will lead your team towards achieving high occupancy rates and maintaining excellent service standards.

Ideal candidates will have a background in hospitality, strong leadership skills, and experience in front desk operations. Enjoy great benefits including training, team events, and discounts across the Ennismore family.

Qualifications

• Experience in a similar role with a track record in front office operations.
• Familiarity with Opera or similar front desk systems is an advantage.
• A natural at leading and managing others.

Responsabilités

• Represent management and ensure smooth hotel operations during the night.
• Deal with guest billing and operational management.
• Lead and motivate the night team to achieve guest satisfaction.

Connaissances

Positive impact on guests

Leadership skills

Front desk operations

Ability to handle challenges

Experience in hospitality

Outils

Opera

GDS

Description du poste

Overview

The Hoxton has officially opened in Florence – the capital of Tuscany and a city famed for its Renaissance masterpieces, stunning architecture, and iconic landmarks. Bursting with culture (and as the birthplace of gelato), Florence felt like the perfect spot to become our second home in Italy.

The Hoxton in Florence will feature 161 beautiful bedrooms of varying sizes, a large ground floor restaurant, bar, lobby, rooftop and courtyard. There is also a basement meeting and events space.

About us

The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerge themselves in the neighbourhood with vibrant, welcoming public spaces.

What you’ll do

• Represent management during the night and be responsible for the smooth running of the hotel.
• Always maintain a positive and friendly attitude, even when working to achieve solutions to challenges.
• Deal with the in-house guests’ accounting and ensure the accuracy of guest billing.
• Operationally manage the hotel during the night to ensure guests are well cared for.
• Ensure the accuracy of data in all systems and provide the necessary daily reports for all departments.
• Manage the daily overbooking levels and liaise with all departments to ensure maximum occupancy.
• Ensure all telephone calls are answered as quickly and efficiently as possible.
• Maintain observation over guests and guests’ property to ensure security alerts are kept to a minimum.
• Lead your night team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
• Set stretching but realistic objectives for the team to ensure maximum occupancy and 100% guest satisfaction levels.
• Ensure the integrity of the public areas and back-of-house areas are maintained at all times, with deficiencies corrected immediately.
• Be responsible for closing of the day and prepare and verify reception reports.
• Carry out the night audit procedures accurately, report any discrepancies and ensure quick resolution.
• Ensure the safety of guests overnight whilst they are sleeping.

What we’re looking for

• Individuals who are looking for a place where you can be yourself; no clones here.
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
• You’re not precious. We leave our egos at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• If we got stuck in a lift together, we’d have a good time and share a few laughs.
• You want to be part of a team that works hard, supports each other, and has fun along the way.
• Experience in a similar role with a demonstrable track record of excelling in front office operations and procedures.
• If you’re familiar with Opera or similar front desk operating system and understand GDS, that would be a big advantage.
• A natural at leading and managing others; you lead by example and create an environment where your team can be their best self.
• It’s all about the attitude for us — someone who enjoys being helpful to others and isn’t easily flustered. There’s a smaller night team, so confidence and the ability to work things out by yourself are key.

What’s in it for you

• Become part of a team that’s very passionate about creating great hospitality experiences.
• Ticket Restaurants for meals.
• Training to get you settled into your role with ongoing development that helps you think, make and thrive to set you up for success at work.
• Hox Hero and NiftyFifty, our rewards for going the extra mile and living our values.
• Regular team get-togethers, from our High Fives to our team parties – we know how to have a good time!
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Join an innovative, fast-growing, international group that is shaking things up in hospitality.
• Excellent discounts across The Hoxton and the global Ennismore family.