Night Luxury Guest Concierge

Four Seasons; Venezia; In loco; EUR 25.000 - 35.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Comprehensive benefits package

Employee discounts at Four Seasons properties

Complimentary dry cleaning for uniforms

Complimentary employee meals

Descrizione del lavoro

Four Seasons is seeking a Guest Service Agent – Night in Venice. This role is essential for delivering personalized service and support to guests throughout their stay. Responsibilities include welcoming guests, managing requests, and ensuring a seamless experience.

The ideal candidate will have previous experience in luxury hospitality, strong interpersonal skills, and fluency in English and Italian. Flexibility for night shifts is required, along with a commitment to providing exceptional service.

Competenze

• Minimum 1 year experience in luxury hotels or high-end hospitality.
• Fluency in English and Italian; additional languages considered an advantage.
• Strong understanding of personalization and emotional engagement.

Mansioni

• Welcome guests during night operations and manage their arrivals.
• Respond to guest requests across various communication channels.
• Maintain accurate guest profiles in Four Seasons systems.

Conoscenze

Interpersonal skills

Customer service orientation

Multilingual communication

Organizational skills

Descrizione del lavoro

Four Seasons is seeking a Guest Service Agent – Night in Venice. This role is essential for delivering personalized service and support to guests throughout their stay. Responsibilities include welcoming guests, managing requests, and ensuring a seamless experience.

The ideal candidate will have previous experience in luxury hospitality, strong interpersonal skills, and fluency in English and Italian. Flexibility for night shifts is required, along with a commitment to providing exceptional service.