Night Auditor

Hotel Domani; Venezia; Ibrido; EUR 27.000 - 38.000; Tempo pieno

Descrizione del lavoro

San Clemente Palace Venice seeks a Night Auditor for the Front Office team. Responsible for nightly audit, check-in/check-out, PBX, reservations, and ensuring guest satisfaction in line with Kempinski standards.

You will balance daily revenues, maintain room status, generate reports, and assist guests during the night. Requires 2 years in Front Office, Italian and English fluency, and experience with cashiering in a five-star hotel.

Competenze

• Hospitality Management Degree or equivalent in related field.
• 2 years experience in Front Office reception level.
• Experience with cashiering in a five-star international hotel.
• Fluency in Italian and English; additional languages beneficial.

Mansioni

• Process guest registrations and payments.
• Perform nightly balancing and server backups.
• Prepare express checkout folios and maintain room status inventory.
• Communicate shift information to Night Manager and front desk staff.
• Handle telephone calls, faxes, and incoming mail.
• Maintain knowledge of competitors’ products and market trends.
• Ensure collaboration with operations for guest satisfaction.
• Generate and distribute Front Office reports daily and weekly.

Conoscenze

Communication skills

Complaint handling skills

Formazione

Hospitality Management Degree or equivalent

Strumenti

Opera PMS

Microsoft Excel

Statistical knowledge

Descrizione del lavoro

San Clemente Palace Venice is a five-star luxury urban resort located on a private island, just ten minutes from Piazza San Marco via complimentary boat. With the San Clemente Church, top-notch event spaces, award-winning dining, spa, pool, sports facilities and a Kid’s Club, unforgettable experiences await our Guests in the number #1 Hotel in Venice and #20 in the world as awarded this year.True to the values of the San Clemente Palace family, in which our company is rooted, we are committed each day to protecting the planet, the territory and first and foremost people, with concrete gestures, even small ones, to be put into practice daily. Join our Team in 2024!

JOB TITLE

Night Auditor

DEPARTMENT

Front Office

REPORTS TO

Night Manager / Front Office Manager

Nationality

Eligible for a working permit in Italy

Education

Hospitality Management Degree or equivalent in any related field such as Administration or Tourism Management

Experience

• 2 years experience in a Front Office reception level position
• Previous experience with cashiering preferably in a five star international hotel

Language

• Italian – excellent oral and written skills
• English – excellent oral and written skills
• Additional language – beneficial

Competencies

• Communication skills
• Complaint handling skills

Technical Competencies

• Computer literacy adapted to the field of training
• Comprehensive Opera PMS knowledge
• Microsoft Excel and Statistical knowledge

SCOPEResponsible for conducting all nightly audit-related duties while operating the hotel front desk systems for PBX, reservations, and check-in/check-out in accordance with Kempinski standards for quality, cleanliness, guest satisfaction, and safety and security.They are responsible for the smooth running of the front desk related departments during the night.

Overall Objectives

1. Security and comfort of guests is ensured at all times.
2. Revenues, Expenses and Profit are closely monitored and budgeted figures (over)-achieved.
3. Day end closing is done properly.
4. Financial Policies and Procedures are supported and followed.
5. LQA (Leading Quality Assurance) audit results are 85% and above.
6. CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.

Main Responsibilities

1. Process guest registrations, including the computation and collection of payment.
2. Perform nightly balancing of all services to ensure proper posting to property management system. Perform nightly backup of server.
3. Prepare express checkout folios.
4. Maintain room status inventory.
5. Communicate all pertinent shift information to (Night Manager) Front Office Manager and other desk staff.
6. Send and receive telephone calls and facsimiles; sort incoming mail and messages.
7. Maintain knowledge of key competitors’ products.
8. Ensure effective communication and working relationship with the operations team and other departments for success and to ensure guest satisfaction.
9. Ensure paperwork to guests and other divisions is processed in a timely manner.
10. Process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.
11. Deliver any financial reports as required.
12. Ensure timely compilation Front Office reports.
13. Generate, print and distribute daily and weekly reports.
14. Complete and verify all audit paperwork and shift reports.
15. Provide guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
16. Participate in training programs as required.
17. Support the training and development initiatives of HR or other departments.
18. Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and briefs direct subordinates accordingly so that all Front Office team members are able to answer guest requests and questions.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.