Night Front Office Agent

Autograph Collection; Forte dei Marmi; On-site; EUR 23,000 - 29,000; Full time

Job summary

Marriott International at Forte dei Marmi, Italy, is seeking a non-management, full-time cashier/guest services role to support check-ins and daily operations. This position involves coordinating with housekeeping and other departments to fulfill guest requests, and ensuring payments and room assignments are processed accurately.

The ideal candidate has at least 1 year of related experience, a high school diploma or GED, and some supervisory exposure.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Responsibilities

• Complete designated cashier and closing reports in the computer system.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Resolve guest calls, requests, or problems by coordinating with Bellperson, Housekeeping or appropriate departments.
• Process all guest check-ins by confirming reservations, verifying guest identity, requesting payment, assigning rooms and issuing keys.
• Sell rooms without reservations based on availability and ensure rates match market codes.
• Ensure outlet charges are scanned to the guest room where applicable.
• Assist management in training, evaluating, counseling, disciplining, motivating, and coaching employees.
• Follow safety policies, maintain professional appearance, and protect company assets.
• Welcome guests and address service needs with clear, professional communication.

Education

High school diploma or GED equivalent

Job description

Additional Information

Job Number 26123249

Job Category Rooms & Guest Services Operations

Location Via Caio Duilio 3, Forte dei Marmi 55042, ItalyVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Pay Range: EUR 26.000 Annual Salary

Position Summary

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room. Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.