Night Supervisor - Excelsior Hotel Gallia

The Luxury Collection; Milano; On-site; EUR 27,000 - 29,000; Full time

Job summary

The Luxury Collection in Milan is seeking a Finance & Accounting professional for a full-time on-site role. You will support day-to-day financial processes and ensure accuracy in daily postings.

Responsibilities include processing room charges and payments, posting charges, balancing cash and accounts, and assisting with end-of-day procedures to ensure accurate financial records. The ideal candidate has a high school diploma or GED and at least two years of related experience.

Qualifications

• Education: High school diploma or GED equivalent.
• Related Work Experience: At least 2-year related work experience.
• License or Certification: None

Responsibilities

• Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
• Print contingency lists to have a record of all guests in case of emergency.
• Sell a room/accommodation to guests without reservations based on availability.
• Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages.
• Complete the Room Rate Variance Report.
• Process all guest check-ins and assign room.
• Activate or reissue room keys using electronic key machine.
• Count bank at end of shift and secure bank.
• Balance and drop receipts according to Accounting specifications.
• Report accidents, injuries, and unsafe work conditions to manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Education

High school diploma or GED equivalent

Job description

Additional Information

Job Number 26127464

Job Category Finance & Accounting

Location Piazza Duca D'Aosta 9, Milan Milan 20124, ItalyVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Pay Range EUR 27000 - 29000 Annual Salary

Position Summary

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.

Process all payment types such as room charges, cash, checks, debit, or credit.

Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.

Print contingency lists to have a record of all guests in case of emergency.

Sell a room/accommodation to guests without reservations based on availability.

Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages.

Complete the Room Rate Variance Report.

Process all guest check-ins and assign room.

Activate or reissue room keys using electronic key machine.

Count bank at end of shift and secure bank.

Balance and drop receipts according to Accounting specifications.

Report accidents, injuries, and unsafe work conditions to manager.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals.

Comply with quality assurance expectations and standards.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2-year related work experience.

License or Certification: None

Equal Opportunity Employer

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Luxury Collection Hotels & Resorts

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories.

Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

Hotel Journey & Invitation

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination's cultural charms and treasures.

If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey.

In joining The Luxury Collection, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.