Guest Experience and Reservation Specialist

Autograph Collection; Forte dei Marmi; On-site; EUR 25,000 - 27,000; Full time

Job summary

Autograph Collection in Forte dei Marmi, Italy seeks a Front Desk Associate for a Full-Time, non-management role within Rooms & Guest Services Operations. Provide directions, information on amenities, and local activities, and coordinate with departments to resolve guest requests.

Welcome guests, maintain professional appearance, protect assets, respond to VIP arrivals, and follow brand standards. Documentation and follow-up ensure guest satisfaction and service excellence.

Qualifications

• Education: High school diploma or GED equivalent.
• No related work experience.
• No supervisory experience.
• License or Certification: None

Responsibilities

• Provide directions and information about property amenities, services, hours, and local areas of interest and activities.
• Coordinate with Bellperson, Front Desk, Housekeeping, Engineering, Security to resolve guest requests.
• Follow up with guests to ensure requests or problems are met to their satisfaction.
• Receive, record, and relay messages accurately, completely, and legibly.
• Respond to VIP arrivals and communicate to designated personnel for escort and delivery of amenities.

Job description

Additional Information

Job Number

26123722

Job Category

Rooms & Guest Services Operations

Location

Via Caio Duilio 3, Forte dei Marmi 55042, ItalyVIEW ON MAP

Schedule

Full Time

Located Remotely?

N

Position Type

Non-Management

Pay Range

Eur 25.000 - 27.000 Annual Salary

Position Summary

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.