Operation Optimization Specialist

Generali Italia SpA; Lombardia; Hybrid; EUR 40,000 - 45,000; Full time

Benefits offered by this job

Smart working and flexible hours

Corporate welfare system

Supplementary health insurance and etc

Job summary

Generali Italia SpA seeks an Operational Process Optimization Specialist within the CTO Italy Operations team to enhance efficiency, reliability, and continuity of services supporting the Italian LE Business Units. The role focuses on process analysis, reducing bottlenecks, and managing obsolescence to improve service quality.

You will collaborate with technical and business teams, apply ITIL practices, lead improvement initiatives, and contribute to roadmaps and knowledge base updates.

Qualifications

• Bachelor’s or Master’s degree in Engineering, Computer Science, Economics/Management, or related fields (or equivalent experience).
• Leadership experience in complex, multi-stakeholder environments (typically 3+ years overall).
• Strong written and spoken communication skills in English; Italian is a plus depending on context.
• Solid technical knowledge of IT and operational environments.
• Ability to apply ITIL best practices and manage complex projects using structured Project Management methodologies.
• Basic data analysis skills to support operational decision-making.

Responsibilities

• Analyze existing operational processes to identify bottlenecks, inefficiencies, and areas for improvement.
• Define and implement optimization strategies aimed at reducing operational overhead and improving overall service reliability.
• Support the standardization of operational processes by promoting best practices and structured approaches.
• Collaborate with technical and business teams to ensure alignment between processes, systems, and operational objectives.
• Conduct structured assessments of existing systems and tools to identify obsolescence.
• Evaluate operational risks related to technological obsolescence and propose mitigation actions.
• Contribute to upgrade or replacement roadmaps and coordinate transitions.
• Analyze root causes of recurring incidents and implement corrective and preventive actions.
• Monitor effectiveness of solutions and maintain an operational knowledge base.
• Work with teams in multi-stakeholder environments and support cross-functional communication.

Skills

Project management

Stakeholder collaboration

ITIL knowledge

Data analysis

English communication

Leadership experience

Cross-functional work

Education

Bachelor's/Master's degree in Engineering/CS/Economics/Management

Tools

ITIL

Job description

Within theCTO Italy Operationsteam, theOperational Optimization Specialistplays a key role in ensuring the efficiency, reliability, and operational sustainability of systems and services supporting theItalian LE Business Units.

The position focuses onoperational process analysis,identification of inefficiencies,reduction of recurring incidents, andtechnology obsolescence management, with theobjectiveof improving service quality and ensuring business continuity.

Operational Process Optimization

• Analyze existing operational processes toidentifybottlenecks, inefficiencies, and areas for improvement
• Define and implement optimization strategies aimed at reducing operational overhead and improving overall service reliability
• Support the standardization of operational processes by promoting best practices and structured approaches
• Collaborate with technical and business teams to ensure alignment between processes, systems, and operational objectives

Obsolescence Analysis

• Conduct structured assessments of existing systems and tools toidentifycomponents approaching end-of-life or no longer supported
• Evaluate operational risks related to technological obsolescence and propose mitigation actions
• Contribute to the definition of upgrade or replacement roadmaps, ensuring service continuity
• Support and coordinate transition activities in collaboration with involved teams
• Analyze root causes of recurring incidents and operational issues
• Define and implement medium- to long-term corrective and preventive actions
• Monitor the effectiveness of implemented solutions and promote a continuous improvement mindset
• Document solutions and resolution processes, contributing to the creation and maintenance of an operational knowledge base

Stakeholder & Cross-functional Collaboration

• Work closely with technical, operations, and business teams in complex, multi-stakeholder environments
• Support effective communication acrossdifferent functionsinvolved in operational processes
• Contribute to the management of optimization initiatives and projects in multi-cultural contexts

Requirements

• Bachelor’s or Master’sdegree (preferred) in Engineering, Computer Science, Economics/Management, or related fields (or equivalent experience)
• Leadership experience in complex, multi-stakeholder environments (typically 3+ years overall)
• Strong written and spoken communication skills in English; Italian is a plus depending on context
• Solid technical knowledge of IT and operational environments
• Ability to apply ITIL best practices and manage complex projects using structured Project Management methodologies
• Basic data analysis skills to support operational decision-making

Skills:

• Experience managing projects and activities in complex, multi-cultural environments
• Strong communicationand interpersonal skills
• Mental flexibility, proactive attitude, and strong problem-solving orientation
• Ability to work collaboratively with cross-functional teams

What we Offer:

We offer employment at the V level with the relevant salary, in accordance with the CCNL ANIA for non-executive employees and the Generali Group Company Agreement.

Gross annual salary ranging between 40K€ and 45K€. The final offer will be aligned with the candidate’s professional experience, technical and soft skills relevant to the role, and may include an individual variable component.

We also offer

• Smart working and flexible hours
• Corporate welfare system
• Supplementary health insurance and discounted insurance policies
• Training and development
• Structured continuous learning paths (technical and managerial)
• Career development programs within the Group
• Access to learning platforms and internal mobility opportunities, including international

Why Choose Generali

Joining Generali means becoming part of an international Group with a strong heritage and a forward-looking vision, where people are at the center of our sustainable growth strategy.

We foster a responsible, inclusive, and innovation-driven work environment, where everyone can contribute to creating value for customers, society, and the communities in which we operate. We believe that diversity, equity and inclusion are essential to building a stronger culture and driving sustainable growth.

At Generali, you will find opportunities to grow through continuous learning, career development paths, and internal mobility across the Group. We recognize talent and merit, and support flexibility as a key enabler of well-being and a sustainable work-life balance.

Working with us means sharing strong values and taking on meaningful challenges together to build a safer and more sustainable future every day.

As an Equal Opportunity Employer, Generali evaluates all applications based exclusively on objective and gender-neutral criteria, including skills, experience and potential, ensuring fairness and transparency throughout the selection process.

Company Profile

GOSP - Generali Operations Service Platform is a joint-venture between Generali and Accenture and provides IT and Procurement services to Generali Group companies. Our purpose is to accelerate the Group's innovation and digitization strategy through the Cloud and shared platforms. Based in Italy it has 6 branches across Europe and employs about 1.200 people.