NATO IT Support Tech (L1/L2) – On-Site Europe

Work Life Group; Catania; On-site; EUR 74,000 - 129,000; Full time

Job summary

Work Life Group is deploying an end-user laptop replacement programme across multiple NATO sites in Europe. You will provide onsite end-user support during the handover and assist users with login or basic issues, focusing on deskside support rather than infrastructure.

This freelance contract offers assignments at different NATO locations with varying weeks, and travel to multiple sites is expected based on availability and location. English proficiency and active NATO clearance are required.

Qualifications

• Active NATO Secret security clearance required.
• L1/L2 IT support or related experience in DESKSIDE/END-USER environments.
• Ability to provide onsite end-user support during hardware handovers.
• Experience troubleshooting Windows, login and basic device issues.
• Professional working English.
• Willingness to travel to assigned NATO locations.

Responsibilities

• Provide onsite end-user and deskside support during device handovers.
• Assist users with login and basic device issues.

Skills

L1/L2 IT support

Onsite end-user support

Windows troubleshooting

English proficiency

Deskside support

Job description

Multiple NATO locations across Europe | Contract / Freelance | On-site

Work Life Group is building a team of L1/L2 IT Support Technicians for an upcoming end-user device deployment project across multiple NATO locations in Europe.

We are looking for IT support professionals who already hold an active personal NATO Secret security clearance.

This is a flexible project with assignments available at different NATO sites and during different project weeks. You do not need to be available for the entire programme. We can match you to individual locations and deployment periods based on your location and availability.

The project

The assignment supports an end-user laptop replacement programme within NATO environments.

During the deployment, users will exchange their existing laptops for new devices. Technicians will provide onsite support during the handover and assist users with login or basic technical issues where required.

The role is focused on end-user and deskside support rather than infrastructure engineering or device logistics.

Locations

Assignments are planned across:

• Belgium: Braine-l'Alleud, Brussels, Mons
• Netherlands: The Hague
• Portugal: Oeiras
• Germany: Uedem, Ramstein
• Italy: Poggio, Sigonella, La Spezia
• Greece: Lagopatrio
• Latvia: Adazi
• Norway: Stavanger
• Poland: Bydgoszcz
• United Kingdom: Northwood

Different technicians can cover different locations. You may apply for one location or several depending on your availability and willingness to travel.

Project duration

Initial deployment assignments range from approximately one to four project weeks depending on location.

In addition, the main sites in Braine-l'Alleud, Brussels, Mons, The Hague and Oeiras are expected to have an ongoing Run Phase requirement of approximately one onsite support day per week until the end of 2029.

For the Run Phase, we are particularly interested in NATO-cleared technicians already based within commuting distance of these locations.

Requirements

Mandatory:

• Active personal NATO Secret security clearance
• L1 or L2 IT support, Desktop Support, Deskside Support, EUC, Field Support, Service Desk or IMAC experience
• Comfortable providing onsite end-user support
• Experience troubleshooting Windows, login and basic user/device issues
• Professional working English
• Availability for at least one of the project locations/periods

Previous experience within NATO, NCIA, defence, government or another secure environment is highly relevant.

Contract and rate

This is a contractor/freelance opportunity.

Rates may vary depending on experience, location and assignment.

For assignments requiring travel, travel and accommodation are handled separately from the professional day rate and fully covered.