NATO-Cleared Onsite IT Deskside Tech (Contract)

WLG; Lentini; On-site; EUR 65,000 - 111,000; Full time

Job summary

Work Life Group is assembling a team of L1/L2 IT Support Technicians for an end-user laptop replacement program across NATO locations in Europe. You will deliver onsite support during handover, assist users with login and basic issues, and focus on end-user and deskside support rather than infrastructure.

Travel to assigned locations is required. Deployment runs for 1–4 project weeks per location, with ongoing Run Phase duties at select sites.

Qualifications

• Active NATO Secret clearance
• L1/L2 IT support or deskside/Desktop support experience
• Comfortable providing onsite end-user support
• Experience troubleshooting Windows, login and basic user/device issues
• Professional working English
• Willingness to travel and locate to at least one project site

Responsibilities

• Provide onsite end-user support during laptop deployments
• Assist users with login and basic technical issues during handover
• Support end-user and deskside activities; not infrastructure-focused
• Cover multiple NATO locations across Europe, based on assignment

Skills

L1/L2 IT Support

End-user Desktop Support

Windows Troubleshooting

Deskside Support

Job description

Work Life Group is assembling a team of L1/L2 IT Support Technicians for an end-user laptop replacement program across NATO locations in Europe. You will deliver onsite support during handover, assist users with login and basic issues, and focus on end-user and deskside support rather than infrastructure.

Travel to assigned locations is required. Deployment runs for 1–4 project weeks per location, with ongoing Run Phase duties at select sites.