Moncler Store Operations Manager - Roma Piazza di Spagna

BoF Careers; Roma; On-site; EUR 43,000 - 53,000; Full time

Benefits offered by this job

CCNL Tessile

Meal vouchers

Salary range €43-53k

Job summary

Moncler in Rome is seeking a Store Operations Manager to join the Piazza di Spagna boutique from January 2027. You will lead operational support, ensure timely execution of processes, and partner with the sales team to maximize store performance while upholding brand standards.

You will manage stock, coordinate back-of-house activities, drive KPI monitoring, and develop the team. The role requires fluency in Italian and English, strong inventory control skills, and a digital mindset with MS

Qualifications

• Managerial experience in structured luxury or retail environments.
• Degree in retail management or related field is appreciated.
• Strong expertise in inventory management.
• Team leadership, recruitment and talent development skills.
• Fluent in Italian and English; additional languages a plus.
• Strong digital mindset with MS Office and store systems knowledge.
• Motivated to grow and develop within the organization.

Responsibilities

• Oversee operational support activities and processes to ensure efficiency.
• Lead the team to meet objectives and support sales performance.
• Manage stock replenishment, inventory tracking and supply management.
• Coordinate Back of House shipments and stock management, maintain a safe workspace.
• Organize and coordinate team efforts with clear responsibilities.
• Ensure equipment and IT tools are functioning properly.

Skills

Team leadership

Customer service

Inventory management

Italian language

English language

Retail operations

Education

Degree in retail management or related field

Tools

MS Office

Payment systems

Inventory management systems

Job description

Overview

Moncler is currently looking for a Store Operations Manager to join the team in Piazza di Spagna, Rome from January 2027. The Store Operations Manager is responsible for overseeing all operational support activities and processes to ensure they are executed efficiently and on time. The role involves leading the team to meet and exceed objectives, supporting the sales team to maximize store performance, managing and maintaining store assets, and ensuring compliance with all store procedures.

Your Impact

As the operational backbone of the boutique, you will contribute to a seamless and high-quality client experience by ensuring a dynamic, organized environment where every detail matters.

• Deliver exceptional after-sales service by managing returns, exchanges, and customer complaints with empathy and efficiency, while turning each interaction into an opportunity for client loyalty and additional sales.
• Define and monitor key performance indicators (KPIs) to optimize results and ensure operational excellence.
• Ensure compliance with internal policies and guarantee smooth, compliant day-to-day operational management.
• Implement and continuously improve operational processes to maintain efficient and streamlined workflows.
• Oversee stock replenishment, inventory tracking, and supply management to maintain optimal inventory levels while minimizing shortages and overstock situations.
• Manage the Back of House by coordinating shipments, overseeing stock management, and maintaining a clean, safe, and functional workspace. Strategically position products to maximize efficiency, support sales, and enhance the client experience.
• Organize and coordinate team efforts, clearly assigning responsibilities and ensuring objectives are achieved through a collaborative approach.
• Ensure all equipment and IT tools essential to boutique performance are functioning properly.

Qualifications

• Successful initial experience in a managerial role, ideally within structured luxury or retail organizations. International experience is considered a plus.
• Degree or specialization in retail management, financial operations, after-sales service, and customer relationship management is appreciated.
• Strong expertise in inventory management.
• Team leadership, recruitment, and talent development capabilities.
• Fluent in the local language and English; additional languages are an advantage.
• Strong digital mindset, with excellent knowledge of Microsoft Office and proven experience using payment and inventory management systems.
• Motivated to grow and develop within the organization.

Compensation & Benefits

• Employment under the CCNL Tessile collective agreement.
• Gross annual salary range: €43,000-€53,000, depending on relevant experience, skills, and internal equity considerations.
• Performance-Based Annual Incentive (MBO) aligned with individual and business objectives.
• Meal vouchers of €10 per worked day.

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.