Store Operations Manager - Roma Piazza di Spagna

Moncler; Roma; On-site; EUR 43,000 - 53,000; Full time

Benefits offered by this job

Meal vouchers (€10/day)

Performance-based annual incentive (MB

Job summary

Moncler in Piazza di Spagna, Rome seeks a Store Operations Manager to lead operational support from January 2027. You will drive efficiency, manage store assets, support sales, and ensure compliance with procedures to maximize boutique performance.

Ideal candidates have luxury/retail managerial experience, strong inventory skills, and fluency in Italian and English. The role includes an annual gross salary of €43,000–€53,000 and MBO incentives with meal vouchers.

Qualifications

• Prior managerial experience in luxury or retail environments.
• Strong inventory management expertise and procedures.
• Fluent in Italian and English; additional languages a plus.
• Proficient with MS Office and inventory/point-of-sale systems.

Responsibilities

• Deliver after-sales service by handling returns, exchanges and complaints with empathy.
• Define and monitor KPIs to optimize results and operational excellence.
• Ensure compliance with internal policies and smooth day-to-day operations.
• Implement and improve operational processes for efficiency.
• Oversee stock replenishment, inventory tracking and supply management.
• Manage Back of House, coordinate shipments and maintain a safe workspace.
• Organize team efforts, assign responsibilities, and drive achievement.
• Ensure equipment and IT tools essential to boutique performance function properly.

Skills

Managerial experience

Inventory management

Team leadership

Italian and English fluency

Digital mindset

Education

Retail management degree

Tools

Microsoft Office

Job description

Overview

Moncler is currently looking for a Store Operations Manager to join the team in Piazza di Spagna, Rome from January 2027. The Store Operations Manager is responsible for overseeing all operational support activities and processes to ensure they are executed efficiently and on time. The role involves leading the team to meet and exceed objectives, supporting the sales team to maximize store performance, managing and maintaining store assets, and ensuring compliance with all store procedures.

Your Impact

• Deliver exceptional after-sales service by managing returns, exchanges, and customer complaints with empathy and efficiency, while turning each interaction into an opportunity for client loyalty and additional sales.
• Define and monitor key performance indicators (KPIs) to optimize results and ensure operational excellence.
• Ensure compliance with internal policies and guarantee smooth, compliant day-to-day operational management.
• Implement and continuously improve operational processes to maintain efficient and streamlined workflows.
• Oversee stock replenishment, inventory tracking, and supply management to maintain optimal inventory levels while minimizing shortages and overstock situations.
• Manage the Back of House by coordinating shipments, overseeing stock management, and maintaining a clean, safe, and functional workspace. Strategically position products to maximize efficiency, support sales, and enhance the client experience.
• Organize and coordinate team efforts, clearly assigning responsibilities and ensuring objectives are achieved through a collaborative approach.
• Ensure all equipment and IT tools essential to boutique performance are functioning properly.

Qualification

• Successful initial experience in a managerial role, ideally within structured luxury or retail organizations. International experience is considered a plus.
• Degree or specialization in retail management, financial operations, after-sales service, and customer relationship management is appreciated.
• Strong expertise in inventory management.
• Team leadership, recruitment, and talent development capabilities.
• Fluent in the local language and English; additional languages are an advantage.
• Strong digital mindset, with excellent knowledge of Microsoft Office and proven experience using payment and inventory management systems.
• Motivated to grow and develop within the organization.

Compensation & Benefits

• Employment under the CCNL Tessile collective agreement.
• Gross annual salary range: €43,000–€53,000, depending on relevant experience, skills, and internal equity considerations.
• Performance-Based Annual Incentive (MBO) aligned with individual and business objectives.
• Meal vouchers of €10 per worked day.

Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.