Moncler Outlet Store Manager - Leccio (The Mall)

BoF Careers; Reggello; On-site; EUR 42,000 - 62,000; Full time

Job summary

Moncler in Leccio, The Mall, seeks an Outlet Store Manager to lead the flagship outlet. You will drive commercial performance and achieve qualitative objectives by leading the team through coaching, hands-on guidance, and a customer-first approach.

Responsibilities include building lasting client relationships, analyzing KPIs, maintaining visual merchandising guidelines, and promoting collections. You will create an inclusive, motivating work environment, empower staff, and clearly define

Qualifications

• 3-5 years of managerial experience within structured fashion, luxury, or retail organizations; experience in an Outlet environment is a plus.
• Proven excellence in customer service skills.
• Full professional proficiency in Italian; professional proficiency in English (written and spoken).
• Digital mindset, with strong knowledge of MS Office and experience using payment and inventory management systems and tools.

Responsibilities

• Build authentic relationships with clients based on active listening and addressing customer expectations.
• Drive outlet performance through KPI analysis and action plans.
• Maintain visual merchandising standards per Maison guidelines.
• Promote brand history and product features to the team.
• Create an inclusive and stimulating work environment that values diversity.
• Empower teams by recognizing strengths and driving continuous improvement.
• Lead the team by prioritizing tasks and defining roles and responsibilities.

Skills

Customer service

Leadership

Retail management

MS Office

POS systems

Inventory management

Italian language

English language

Tools

POS systems

Inventory management software

MS Office

Job description

Overview

Moncler is looking for a Outlet Store Manager to lead our Outlet store in Leccio The Mall. Consistently driven by innovation and excellence, we are looking for a leader who shares our values and spirit, and who is eager to contribute to the continued success of a dynamic and evolving environment.

The Store Manager is accountable for delivering outstanding commercial performance and achieving key qualitative objectives by consistently exceeding expectations, while inspiring, leading, and developing the team through a hands-on and coaching-oriented approach.

Your Impact

• Build an authentic, attentive, and long-lasting relationship with clients, based on active listening and addressing customer expectations;
• Prioritize excellence in outlet performance and results through the analysis of clear KPIs and the implementation of action plans aimed at achieving ambitious targets;
• Maintain visual merchandising standards in line with the Maison's guidelines;
• Continuously enhance within the teams the understanding of the brand's history and values, as well as the ability to naturally promote collections and product features;
• Create a stimulating work environment where trust and respect for diversity are valued;
• Empower and inspire teams by recognizing individual strengths and suggesting solutions for continuous improvement;
• Lead the team to achieve shared objectives by clearly identifying priorities, tasks, and defining roles and responsibilities.

Qualifications

• 3-5 years of managerial experience within structured fashion, luxury, or retail organizations; experience in an Outlet environment is a plus;
• Proven excellence in customer service skills;
• Full professional proficiency in Italian; professional proficiency in English (written and spoken);
• Digital mindset, with strong knowledge of MS Office and experience using payment and inventory management systems and tools.

"Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees."