Moncler Outlet Store Manager - Leccio (The Mall)

Moncler; Italia; On-site; EUR 40,000 - 60,000; Full time

Job summary

Moncler is seeking an Outlet Store Manager for our store in Leccio The Mall, Italy. The role involves leading a dynamic team to consistently exceed commercial targets while ensuring exceptional customer service. You'll collaborate closely with staff to promote the brand’s values and stimulate a positive work environment.

The ideal candidate will have 3-5 years of management experience in retail, ideally in luxury or outlet settings, and be fluent in French and English. This position offers unique career growth opportunities within an inclusive and diverse workplace.

Qualifications

• 3-5 years of managerial experience in fashion or retail organizations.
• Full professional proficiency in French and professional proficiency in English.
• Digital mindset with knowledge of payment and inventory systems.

Responsibilities

• Build strong client relationships through active listening.
• Analyze KPIs and implement action plans for performance.
• Maintain visual merchandising standards.

Skills

Customer service excellence

Team leadership

KPI analysis

Visual merchandising

Tools

MS Office

Payment management systems

Inventory management tools

Job description

Overview

Moncler is looking for a Outlet Store Manager to lead our Outlet store in Leccio The Mall. Consistently driven by innovation and excellence, we are looking for a leader who shares our values and spirit, and who is eager to contribute to the continued success of a dynamic and evolving environment.

The Store Manager is accountable for delivering outstanding commercial performance and achieving key qualitative objectives by consistently exceeding expectations, while inspiring, leading, and developing the team through a hands‑on and coaching‑oriented approach.

Your Impact

• Build an authentic, attentive, and long‑lasting relationship with clients, based on active listening and addressing customer expectations;
• Prioritize excellence in outlet performance and results through the analysis of clear KPIs and the implementation of action plans aimed at achieving ambitious targets;
• Maintain visual merchandising standards in line with the Maison's guidelines;
• Continuously enhance within the teams the understanding of the brand's history and values, as well as the ability to naturally promote collections and product features;
• Create a stimulating work environment where trust and respect for diversity are valued;
• Empower and inspire teams by recognizing individual strengths and suggesting solutions for continuous improvement;
• Lead the team to achieve shared objectives by clearly identifying priorities, tasks, and defining roles and responsibilities.

Qualifications

• 3-5 years of managerial experience within structured fashion, luxury, or retail organizations; experience in an Outlet environment is a plus;
• Proven excellence in customer service skills;
• Full professional proficiency in French; professional proficiency in English (written and spoken);
• Digital mindset, with strong knowledge of MS Office and experience using payment and inventory management systems and tools.

"Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees."