Membership Operations Intern

The Social Hub; Firenze; On-site; EUR 6,700 - 8,900; Full time

Job summary

The Social Hub in Florence is seeking a Member Operations Intern to help run our vibrant coworking spaces and rooftop. You’ll manage bookings, greet guests, lead tours, troubleshoot on the fly, and help teams tighten up how things run.

You’re organized, proactive, comfortable with booking platforms, and fluent in Italian and English. This internship offers hands-on operations experience in a dynamic hospitality environment with growth potential.

Qualifications

• Must be enrolled at a university within the EU.
• Studying Hospitality, Business, Marketing or related field.
• Positive, hands-on attitude and enjoy meeting new people.
• Organized and able to juggle multiple tasks.
• Fluent in Italian and English; extra languages are a plus.

Responsibilities

• Support day-to-day running of coworking spaces and rooftop.
• Flag maintenance issues, restock, ensure space is clean and welcoming.
• Assist with member queries related to facilities and access.
• Help improve operational processes as the team grows.
• Lead tours for guests and potential members.

Skills

Highly organized

Problem solver

Systems & tools

Team player

Calm under pressure

Tools

Booking platforms

Job description

Florence is alive with energy — and it’s the seamless flow of our membership spaces that keeps everything moving. As our Member Operations Intern, you’ll be the quiet engine behind the scenes, making sure everything from coworking desks to member queries gets handled with care and efficiency. Some days you’ll be managing bookings and making sure the space looks and feels exactly right. Other days you’ll be leading tours, troubleshooting on the fly, helping members access what they need or working with the team to tighten up how things run. No two shifts look the same — and that’s exactly the point. If you’re someone who notices the details others miss and loves the satisfaction of a well-run operation, you’ll feel right at home here.

In Case You Don’t Know Who We Are (Ahem)…

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces.

What You’ll Be Doing

• Supporting the smooth day-to-day running of the coworking spaces and rooftop, including managing rooftop operations by assisting guests, providing towels, ensuring the area is clean, tidy, and well-organized, and delivering a warm and professional welcome to all visitors.
• Keeping an eye on the space — flagging maintenance issues, restocking, and making sure everything looks and feels great
• Assisting with member queries related to facilities and access
• Working with the team to improve operational processes as we grow
• Leading tours

What We’re Looking For

• Highly organised with great attention to detail
• A practical problem-solver who takes initiative
• Comfortable with systems and tools (bonus if you’ve used coworking or booking platforms before)
• A team player who’s happy to roll up their sleeves
• Cool under pressure when the space is busy

What You’ll Get

• Hands-on operational experience in a growing membership business
• Exposure to how a club balances member experience with behind-the-scenes logistics
• A collaborative team that trusts you to get on with it

What You’ll Have

• You are currently enrolled at a university within the EU
• You are studying Hospitality, Business, Marketing, Sales or a related field
• You bring a positive, hands-on attitude and enjoy meeting new people
• You are organized and comfortable juggling different tasks throughout the day
• You enjoy both teamwork and taking initiative when needed
• You are fluent in Italian and English. Extra languages are always a plus

What We Offer

• The opportunity to work at a dynamic, multi-national company.
• The opportunity to work for a Certified B Corp® company that balances profit with positive impact, collaborating with organisations like Movement on the Ground and the TSH Talent Foundation to create meaningful change
• The chance to learn and grow in your role with the potential for future growth
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and benefits