Membership Host

The Social Hub; Toscana; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Discounts on properties

Growth opportunities

Multinational company

Job summary

The Social Hub Belfiore in Florence seeks a friendly Membership Host to energize our community space and connect members daily. You’ll greet guests, share tours, host events, and help manage bookings while keeping operations running smoothly.

Fluency in Italian and English, hospitality background, and calm multitasking are essential for success in our vibrant, multinational environment. You’ll contribute to a warm, inclusive vibe, foster relationships, and ensure members have top-tier

Qualifications

• Experience in hospitality or customer-facing spaces.
• Strong people skills and problem solving.
• Fluency in Italian and English.
• Ability to multitask and stay organized.
• Legal right to work in Italy.

Responsibilities

• Create a warm, inclusive vibe where members feel supported and connected every day.
• Connect members based on shared interests and drive active community engagement.
• Host and champion community events, encouraging members to join in on the fun.
• Give engaging tours to potential new members and showcase everything our hub has to offer.
• Manage daily hub operations, from inbox queries and mail to day-pass bookings.
• Keep membership spaces clean, organized, and ready for every shift.
• Share house guidelines clearly and answer member requests with confidence and warmth.

Skills

Hospitality background

People connection

Bilingual Italian English

Organizational skills

Calm under pressure

Job description

Step into The Social Hub Belfiore, a buzzing hotspot in Florence packed with 539 rooms, commercial spaces, and a massive rooftop pool. As our Membership Host, you are the face of our community space and the primary connector for everyone who walks through the door. You will turn simple daily interactions into lasting relationships, keeping the space lively and operations smooth. From giving tours to hosting neighborhood events, you keep our member experience top‑notch. Expect a supportive team, vibrant energy, and plenty of space to grow.

What You’ll Do

• Create a warm, inclusive vibe where members feel supported and connected every day.
• Connect members based on shared interests and drive active community engagement.
• Host and champion community events, encouraging members to join in on the fun.
• Give engaging tours to potential new members and showcase everything our hub has to offer.
• Manage daily hub operations, from inbox queries and mail to day‑pass bookings.
• Keep membership spaces clean, organized, and ready for every shift.
• Share house guidelines clearly and answer member requests with confidence and warmth.

What You’ll Have

• You bring a solid background in hospitality, ideally in hotels or customer‑facing spaces.
• You have a natural gift for connecting with people and solving problems quickly.
• You bring fluency in Italian and English, and extra languages are a big plus.
• You have a hands‑on, "let’s do this" mindset and stay calm during peak periods.
• You bring strong organizational skills and love juggling multiple tasks at once.
• You have the legal right to work in Italy (EU citizenship or a valid work permit).

What We Offer

• The opportunity to work at a dynamic, multi‑national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future.
• The chance to learn and grow in your role with the potential for future growth.
• Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
• A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff.

At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiate best.