Member Service Representative

Adecco Italia; Roma; In loco; EUR 49.000 - 55.000; Tempo pieno

Descrizione del lavoro

Adecco Italia, recruiting for a prestigious international banking institution in Rome, invites applications for a Member Service Representative. You will deliver high-quality service, build trusted customer relationships, and guide clients to suitable banking solutions in a professional, international environment.

The role blends customer service, relationship management, operations and a commercial approach. On-site in Rome with an annual salary of €49k–€55k.

Competenze

• University degree is required.
• At least 2 years of professional experience within a bank or financial services environment.
• Fluency in English and Italian, both written and spoken, is essential.
• Good command of Microsoft Office and ability to quickly learn new applications and digital tools.

Mansioni

• Deliver outstanding customer experience at every interaction with prompt, professional assistance.
• Build and strengthen relationships with customers to understand their financial needs through effective questioning and listening.
• Present banking product features and benefits that meet current and future customer requirements.
• Verify eligibility, support onboarding, and assist with opening new accounts.
• Process applications related to banking and lending products and services.
• Investigate and resolve issues concerning customer accounts and loans with timely follow-up.
• Respond to inquiries and written correspondence in a professional manner.
• Maintain confidentiality of customer and account information.
• Ensure compliance with banking regulations and internal policies.
• Remain aware of AML requirements and report suspicious activity.
• Complete compliance documentation and AML training.
• Support administrative, clerical and reception activities for the Rome office.
• Participate in customer presentations and internal training.

Conoscenze

Customer service

Relationship management

Communication

Attention to detail

Discretion/confidentiality

Microsoft Office

Formazione

University degree

Strumenti

Microsoft Office

Descrizione del lavoro

Adecco Italia is currently recruiting, on behalf of a prestigious international banking institution based in Rome, a Member Service Representative to join its local team.

The successful candidate will be responsible for delivering a high-quality service experience, building strong and trusted relationships with customers and supporting them in identifying the banking and financial solutions that best meet their current and future needs.

The role combines customer service, relationship management, banking operations and a commercial approach , within a highly professional and international environment.

Key Responsibilities

• Deliver an outstanding customer experience at every interaction, providing prompt, professional and courteous assistance.
• Build and strengthen relationships with customers, gaining a clear understanding of their financial needs through effective questioning and active listening.
• Act as a trusted advisor by presenting the features and benefits of banking products and services that best meet customers' current and future requirements.
• Verify customer eligibility, support the onboarding process and assist with the opening of new accounts.
• Process and support applications related to banking and lending products and services.
• Investigate and resolve issues concerning customer accounts and loans, ensuring timely follow-up and keeping customers informed throughout the process.
• Respond to telephone inquiries, requests and written correspondence in a professional and effective manner.
• Maintain the highest standards of confidentiality when handling customer and account information.
• Ensure compliance with applicable banking regulations, internal policies and procedures.
• Maintain awareness of anti-money laundering requirements and promptly identify and report any suspicious activity in accordance with established procedures.
• Complete all relevant compliance documentation and mandatory AML-related training.
• Support administrative, clerical and reception activities contributing to the efficient operation of the Rome office.
• Participate in customer presentations, service activities and internal training programmes.
• Perform additional responsibilities as required.

Requirements

• University degree.
• At least 2 years of professional experience within a bank, financial institution or similar financial services environment .
• Previous experience with retail banking products and services is highly desirable.
• Knowledge of regulations relating to banking accounts, financial services, confidentiality and lending, or a strong willingness to develop expertise in these areas.
• Good command of Microsoft Office and ability to quickly learn new applications and digital tools.
• Fluency in both English and Italian, written and spoken, is essential.

Skills and Competencies

• Strong customer service and commercial orientation.
• Excellent interpersonal and communication skills.
• Ability to establish trusted and long-lasting customer relationships.
• Strong problem-solving skills and attention to detail.
• Professionalism, tact and diplomacy.
• High level of confidentiality and discretion.
• Ability to work effectively in an international and multicultural environment.
• Cultural awareness and sensitivity when interacting with customers and colleagues from different backgrounds.

Work Environment

• Location: Rome
• Working model: On-site
• Annual Salary range: 49.000-55.000€
• Standard office environment

This is an excellent opportunity to join a prestigious and highly structured international banking environment , taking on a customer-facing role with a strong focus on relationship management, service excellence and financial solutions.