Client Relationship Representative (Field-Based) - Rome & Lazio

Viva Wallet Group; Roma; In loco; EUR 35.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Performance-based bonus

Comprehensive benefits package

Opportunity to work in a diverse team

Descrizione del lavoro

Viva Wallet Group in Rome is seeking a Direct Representative to promote services directly to clients. This role involves visiting client premises, assisting merchants with activation processes, and providing ongoing support. Candidates should have over 2 years of business development experience, fluency in English and Italian, and strong negotiation skills. The position offers a permanent contract through an Employer of Record, performance bonuses, and comprehensive benefits.

Competenze

• 2+ years of experience in business development preferably in financial services.
• Understanding of financial products/services features.
• Experience with CRM systems.
• Strong organizational and diary management skills.

Mansioni

• Promote company services by visiting clients’ premises.
• Assist merchants with verification and activation processes.
• Monitor and analyze portfolio performance.
• Provide in-person support for existing customers.
• Ensure new merchants complete registration.

Conoscenze

Business development experience

Negotiation skills

Organizational skills

Customer Relationship Management systems

Fluency in English

Fluency in Italian

Descrizione del lavoro

Role Overview

As a member of the Direct Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants on-field.

Key Responsibilities

• Promote the company services by visiting clients’ premises;
• Assist merchants with verification and activation processes;
• Monitor and analyze portfolio performance;
• Provide in-person support and consultation for existing customers;
• Engage in both system-scheduled and self-initiated activities;
• Ensure new merchants in the assigned portfolio complete registration;
• Support existing merchants in maintaining active usage;
• Escalate issues by opening cases for problems beyond their resolution scope;
• Present product features and benefits to clients in a compelling manner;
• Travel to meet clients and attend industry events.

Requirements

• 2+ years of experience in business development within a fast-paced environment preferably a financial services institution;
• Understanding of financial products / services features and advantages;
• Experience in working with Customer Relationship Management (CRM) systems;
• Outstanding negotiation skills;
• Strong organizational and diary management skills;
• Resiliency and the ability to handle objections;
• The ability to deal with a diverse client base;
• Computer literacy & tech mindset;
• Fluent in English and Italian.

Benefits

• Permanent contract via an Employer of Record (EOR).
• An attractive performance-based bonus (linked to individual targets and boosted by collective goals).
• A comprehensive benefits package in addition to salary (Allowances, group medical plan coverage, etc).
• The opportunity to work with a highly motivated team in a dynamic, fast-paced environment.
• The opportunity to work at an international fintech company with strong cultural diversity.