Member Service Representative

Adecco Talent Attraction; Roma; In loco; EUR 49.000 - 55.000; Tempo pieno

Descrizione del lavoro

AdeccoItalia, per conto di un prestigioso istituto bancario internazionale con sede a Roma, cerca un Member Service Representative per unirsi al team locale. Il ruolo combina servizio al cliente, gestione delle relazioni e operazioni bancarie in un ambiente professionale e internazionale.

Il candidato fornira' un servizio di alta qualita' orientato al cliente, comprendera' le esigenze finanziarie e proporra' soluzioni adeguate, supportando onboarding e l'apertura di conti.

Competenze

• Laurea universitária.
• Almeno 2 anni di esperienza professionale in banca o istituzioni finanziarie.
• Esperienza preferenziale con prodotti e servizi bancari al dettaglio.
• Conoscenza delle normative su conti, servizi finanziari, riservatezza e prestiti.
• Buona padronanza di Microsoft Office e capacità di apprendere nuove applicazioni.
• Fluenza in inglese e italiano, scritta e parlata, è essenziale.

Mansioni

• Offrire un'esperienza cliente eccellente in ogni contatto.
• Costruire relazioni con i clienti e capire le loro esigenze finanziarie.
• Presentare prodotti e servizi bancari in base alle esigenze del cliente.
• Verificare idoneità, supportare onboarding e apertura di nuovi conti.
• Gestire pratiche relative a conti e prestiti e risolvere problemi.
• Rispondere a richieste telefoniche e all'email con professionalità.
• Mantenere riservatezza e conformità alle normative.
• Supportare attività amministrative presso la sede di Roma.
• Partecipare a presentazioni e training interni.
• Assolvere responsabilità aggiuntive se richiesto.

Conoscenze

Servizio clienti

Orientamento commerciale

Abilità comunicative

Relazioni clienti

Riservatezza e discrezione

Formazione

Laurea

Strumenti

Microsoft Office

Descrizione del lavoro

Functieomschrijving

Tipologia di contratto: Ricerca e Selezione

Profilo

AdeccoItalia is currently recruiting, on behalf of a prestigious internationalbanking institution based in Rome, a Member Service Representative to join itslocal team.

The successful candidate will be responsible for delivering a high-quality service experience, buildingstrong and trusted relationships with customers and supporting them inidentifying the banking and financial solutions that best meet their current andfuture needs.

The role combines customerservice, relationship management, banking operations and a commercial approach ,within a highly professional and international environment.

Key Responsibilities

• Deliver anoutstanding customer experience at every interaction, providing prompt,professional and courteous assistance.
• Build and strengthenrelationships with customers, gaining a clear understanding of theirfinancial needs through effective questioning and active listening.
• Act as a trustedadvisor by presenting the features and benefits of banking products andservices that best meet customers' current and future requirements.
• Verify customereligibility, support the onboarding process and assist with the opening ofnew accounts.
• Process and supportapplications related to banking and lending products and services.
• Investigate andresolve issues concerning customer accounts and loans, ensuring timelyfollow-up and keeping customers informed throughout the process.
• Respond to telephoneinquiries, requests and written correspondence in a professional andeffective manner.
• Maintain the higheststandards of confidentiality when handling customer and accountinformation.
• Ensure compliancewith applicable banking regulations, internal policies and procedures.
• Maintain awarenessof anti-money laundering requirements and promptly identify and report anysuspicious activity in accordance with established procedures.
• Complete allrelevant compliance documentation and mandatory AML-related training.
• Supportadministrative, clerical and reception activities contributing to theefficient operation of the Rome office.
• Participate incustomer presentations, service activities and internal trainingprogrammes.
• Perform additionalresponsibilities as required.

Requirements

• University degree.
• At least 2 yearsof professional experience within a bank, financial institution or similarfinancial services environment .
• Previous experiencewith retail banking products and services is highly desirable.
• Knowledge ofregulations relating to banking accounts, financial services,confidentiality and lending, or a strong willingness to develop expertisein these areas.
• Good commandofMicrosoft Office and ability to quickly learn new applications and digitaltools.
• Fluency in bothEnglish and Italian, written and spoken, is essential.

Responsabilità

Key Responsibilities

• Deliver an outstanding customer experience at every interaction, providing prompt, professional and courteous assistance.

• Build and strengthen relationships with customers, gaining a clear understanding of their financial needs through effective questioning and active listening.

• Act as a trusted advisor by presenting the features and benefits of banking products and services that best meet customers' current and future requirements.

• Verify customer eligibility, support the onboarding process and assist with the opening of new accounts.

• Process and support applications related to banking and lending products and services.

• Investigate and resolve issues concerning customer accounts and loans, ensuring timely follow-up and keeping customers informed throughout the process.

• Respond to telephone inquiries, requests and written correspondence in a professional and effective manner.

• Maintain the highest standards of confidentiality when handling customer and account information.

• Ensure compliance with applicable banking regulations, internal policies and procedures.

• Maintain awareness of anti-money laundering requirements and promptly identify and report any suspicious activity in accordance with established procedures.

• Complete all relevant compliance documentation and mandatory AML-related training.

• Support administrative, clerical and reception activities contributing to the efficient operation of the Rome office.

• Participate in customer presentations, service activities and internal training programmes.

• Perform additional responsibilities as required.

Skill e Professionalità

Skills and Competencies

• Strong customerservice and commercial orientation.
• Excellentinterpersonal and communication skills.
• Ability to establishtrusted and long-lasting customer relationships.
• Strongproblem-solving skills and attention to detail.
• Professionalism, tact and diplomacy.
• High level ofconfidentiality and discretion.
• Ability to workeffectively in an international and multicultural environment.
• Cultural awarenessand sensitivity when interacting with customers and colleagues fromdifferent backgrounds.

Benefit

Annual salary range: 49000-55000 €

Informazioni Aggiuntive

WorkEnvironment

• Location: Rome
• Working model: On-site
• Standard office environment

This is an excellentopportunity to join a prestigious and highly structured internationalbanking environment , taking on a customer-facing role with a strong focuson relationship management, service excellence and financial solutions.

I candidati, nel rispetto del D.lgs. 198/2006, D.lgs 215/2003 e D.lgs 216/2003, sono invitati a leggere l’informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. 2016/679).