Customer Support Mandarin Speaker

Cross Border Talents; Finale Ligure; In loco; EUR 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Visa & relocation support

Career growth in international env.

Structured training & onboarding

Descrizione del lavoro

CB Talents SP in Finale Ligure, Italy, is seeking a Mandarin-speaking Customer Support Executive to join our team. This role focuses on delivering high-quality service, handling sales requests, and ensuring accuracy and compliance.

You will work on-site, with visa and relocation support provided, and participate in structured training to grow within an international environment. The ideal candidate is fluent in Mandarin with strong communication skills, capable of handling multiple cases, and

Competenze

• Fluent in Mandarin and good command of English.
• Strong verbal and written communication skills.
• Detail-oriented with strong problem-solving ability.
• Ability to handle pressure and manage multiple cases simultaneously.

Mansioni

• Handle and support Sales Executives’ requests while resolving customer issues efficiently.
• Ensure all processes align with pricing guidelines, company policies, and regulations.
• Verify sales information on every interaction to ensure accuracy and compliance.
• Manage and resolve first-level sales escalations.
• Follow up daily on unresolved cases until full resolution.
• Deliver professional and high-quality support to external customers.
• Create a positive, customer-friendly experience through effective communication.
• Provide timely, accurate assistance while maintaining integrity and adherence to SOPs.

Conoscenze

Mandarin

English

Communication

Multitasking

Descrizione del lavoro

Finale Ligure, Province of Savona, Italy

About the job Customer Support Mandarin Speaker

We are looking for a detail-oriented and customer-focused Mandarin-speaking Customer Support Executive to join our team. This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and is committed to delivering high-quality service.

Location: On-site
Visa Support: Provided
Employment Type: Full-time

What You’ll Do

• Handle and support Sales Executives’ requests while resolving customer issues efficiently
• Ensure all processes align with pricing guidelines, company policies, and regulations
• Verify sales information on every interaction to ensure accuracy and compliance
• Manage and resolve first-level sales escalations
• Follow up daily on unresolved cases until full resolution
• Deliver professional and high-quality support to external customers
• Create a positive, customer-friendly experience through effective communication
• Provide timely, accurate assistance while maintaining integrity and adherence to SOPs

What We’re Looking For

• Fluent in Mandarin and good command of English
• Strong verbal and written communication skills
• Detail-oriented with strong problem-solving ability
• Ability to handle pressure and manage multiple cases simultaneously
• Customer-first mindset with a professional attitude
• Prior experience in customer support or sales support is a plus (not mandatory)

What We Offer

• Competitive salary package
• Full visa and relocation support
• Career growth in an international environment
• Structured training and onboarding