Maitre/Sommelier

Borgo Pignano Florence; Firenze; On-site; EUR 28,000 - 30,000; Full time

Benefits offered by this job

50% dining discount

Training & development

Wellbeing programs

On-site canteen

Uniform provided

Job summary

Borgo Pignano Florence is seeking a skilled Maitre Sommelier to lead wine service and elevate guest experiences in a premium hospitality setting. The role includes curating the wine list, training staff, and providing expert recommendations to guests during service.

You will supervise service in absence of the Head of Department, collaborate with the restaurant and bar teams, and participate in wine-related promotions and events, ensuring excellence across all wine standards.

Qualifications

• Experience in wine service or hospitality with a focus on wine servicing.
• Basic knowledge of wines, grape varieties, regions and food pairings; WSET Level 1 or 2 is a plus.
• Excellent interpersonal and communication skills with a guest-focused approach.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Manage and supervise the service in absence of the Head of Department.
• Assist in curating and updating the wine list.
• Provide knowledgeable recommendations to guests and wine pairings.
• Serve wine according to service standards with proper presentation and glassware.
• Maintain cleanliness and organization of the wine cellar.
• Monitor wine inventory levels and minimize waste.
• Assist in wine-related promotions and themed events.
• Train restaurant and bar staff on wine knowledge and service techniques.
• Ensure compliance with health, safety and sanitation regulations for wine storage and service.
• Participate in tastings and share guest preferences and sales insights.

Skills

Wine service

Guest relations

English fluency

Leadership

Wine knowledge

Job description

The Maitre Sommelier will assist in providing an exceptional experience to guests, supporting the selection, presentation, and service of wines in accordance with the highest hospitality standards. He/she will manage and supervise the service in absence of another Head of Department. This role requires a passion for wine, a commitment to continuous learning, and the ability to work closely with the restaurant and bar teams to enhance the overall dining experience.

Key Responsibilities

• Manage and supervise the service in absence of another Head of Department
• Assist in curating and updating the wine list, ensuring a diverse and high-quality selection.
• Provide knowledgeable recommendations to guests, enhancing their dining experience through wine pairings and food knowledge
• Serve wine in accordance with established service standards, ensuring correct presentation and glassware use.
• Maintain the cleanliness, organization, and optimal conditions of the wine cellar.
• Monitor and manage wine inventory levels, conducting regular stock checks and ensuring minimal waste.
• Assist in planning and executing wine-related promotions, special offers, and themed events.
• Train and educate restaurant and bar staff on wine knowledge, service techniques, and proper handling.
• Ensure compliance with all health, safety, and sanitation regulations regarding wine storage and service.
• Participate in daily briefings and food tastings to recommend appropriate wine pairings.
• Provide feedback on guest preferences and wine sales trends to support business growth.
• Assist the other Head of Department in order taking.

Reports to:
Restaurant & Bar Manager

Requirements

• Previous experience in a similar role or strong background in hospitality with a focus on wine service.
• Basic knowledge of wines, grape varieties, regions, and food pairings; certification (e.g., WSET Level 1 or 2) is a plus.
• Excellent interpersonal and communication skills with a guest-focused approach.
• Strong organizational skills and attention to detail.
• Ability to work efficiently in a fast-paced environment.
• Passion for continuous learning and professional growth in the wine industry.
• Flexibility to work evenings, weekends, and holidays as required.
• Fluency in English; additional languages are an advantage.
• References

What we offer

• fixed-term or permanent contract (grade as per the National Collective Labor Agreement for the Tourism Sector).
• 40 hours per week with rotating days off.
• RAL € 28/30.000,00 on 14 monthly basis
• Wellbeing initiatives and events that promote collaboration and inclusion.
• 50% discount on dining at our sister hotel.
• Training and development activities
• Fringe credit upon achievement of guest satisfaction score
• Company canteen for meals during service.
• Uniform and Uniform cleaning.

This position offers an exciting opportunity for a wine enthusiast to develop his/her skills within a dynamic hospitality setting, contributing to an exceptional dining experience for guests.

Workplace: Florence, Via Bolognese 89