Maintenance Technical Support Engineer

ALSTOM Gruppe; Bologna; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

Alstom in Bologna seeks an AFTER SALES ENGINEER to provide technical support for maintenance on ERTMS/IXL/SCMT railway signalling systems. You will remotely guide technicians, perform onsite repairs and help define maintenance strategies for tenders and offers.

You will travel up to 25% and join the Signalling Maintenance Team to deliver robust service to customers worldwide.

Competenze

• Bachelor/Master degree in Electronics/Electrical/Telecommunications Engineering.
• Capability to interpret electric drawings and schemes.
• Knowledge of Linux and Windows operating systems.
• Knowledge of TCP/IP and common network protocols.
• Experience with test tools (oscilloscope, wave generator, multimeter) is a plus.
• Basic knowledge of railway/transport systems is a plus.

Mansioni

• Perform log analysis to identify root causes of failure for ERTMS, IXL and SCMT systems.
• Remotely guide technicians in executing corrective actions.
• Personally perform corrective actions on site.
• Implement the return of experience process with reporting and statistics.

Conoscenze

Interpret electric drawings

TCP/IP knowledge

Linux/Windows knowledge

Field maintenance

Formazione

Bachelor/Master in Electronics/Electrical/Telecommunications Engineering

Strumenti

Oscilloscope

Wave generator

Multimeter

Descrizione del lavoro

Select how often (in days) to receive an alert:

Select how often (in days) to receive an alert:

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

We are looking for an AFTER SALES ENGINEER in our site in Bologna.

Purpose of the Job

The main purpose of the role is to provide technical support on maintenance activities on Railway Signalling Systems ERTMS, IXL, SCMT manufactured by Alstom Transport, Bombardier Transportation and General Electric trasportation operated by the Alstom domestic and international Customers. The role includes the responsibility to manage warranty obligations on the projects in the scope of Alstom.

Position in the Organisation

The position will be part of Services Signalling Platform Organisation - Maintenance Team

Hierarchical and Functional report to the Signalling Maintenance Manager

Network & Links

Internal relationships with other Alstom Functions: System and Product, Application Engineering, Industrialization, Supply Chain departments, Installation, Test & Commissioning.External relationships with Customer infrastructures operators and with maintenance technicians.

Responsibilities and Accountabilities

• perform log analysis to identify root causes of failure for ERTMS, IXL and SCMT systems and identify corrective actions;
• remotely guide technicians in executing corrective actions;
• personally perform corrective actions onsite;
• implement the "return of experience" process by producing reporting, statistics, etc.;
• definition and implementation of Maintenance and technical assistance plans;
• supervision or execution of HW and SW retrofit and upgrade plans;
• providing technical tranining to customers;
• provision of support to Service Signalling Platform organization in the definition of maintenance strategy in tenders and offers;
• cooperation with product engineering in the definition of maintainability requirements during the product’s design phase.

The position includes the availability to perform activities outside of the Bologna Alstom site (25%) and to be part of the team that support by remote H24 the customer maintenance team.

Educational and technical requirements

• Bachelor/Master degree in Electronics/Electric/Telecommunications Engineering
• Capability to interpret electric drawings and schemes
• Knowledge of electronic design principle and methodology
• Knowledge of the most common operating systems (Linux, Windows, …)
• Knowledge of the most common net protocols (TCP/IP, …)
• Capability to use test tools (oscilloscope, wave generator, multimeter, etc…) would be a plus
• Basic knowledge of railway systems and or transportation systems would be a plus

Languages:

• Italian: excellent level written and spoken
• English: good level written and spoken

Competencies and experience requested:

• Capability of synthesis and related written exposure
• Capability to perform analysis and to relate information from different contexts
• Capability to work in team and attitude to problem solving
• New graduate or one/two years of experience in electronic or electromechanical company
• Knowledge of on site or remote technical assistance for Electronic/Electromechanical application

Job Location: Bologna

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Type:Experienced

Job Segment: Technical Support, Outside Sales, Supply Chain, Telecom, Telecommunications, Technology, Operations, Sales

Provider

Description

Enabled

SAP as service provider

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data centre
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor