Luxury Travel Operations Specialist

Medpace; Varese; In loco; EUR 30.000 - 52.000; Tempo pieno

Descrizione del lavoro

Divita DMC is hiring a Luxury Travel Operations Specialist to join our Florence team. You will turn travel ideas into seamless experiences, coordinating with international partners and local suppliers to deliver bespoke itineraries across Italy and beyond.

You must have experience in luxury travel and outbound tourism, with fluent English. The role emphasizes organization, careful attention to detail, and strong teamwork within an international, client-focused environment.

Competenze

• Previous experience in luxury travel and outbound tourism.
• Fluent written and spoken English is essential.
• Strong organizational and detail-oriented approach.
• Team player with collaborative mindset.

Mansioni

• Coordinate bookings, suppliers, and daily operational details of bespoke itineraries.
• Prepare and check quotations, confirmations, travel documents, and schedules.
• Communicate clearly with travel advisors, tour operators, hotels, guides, and service providers.
• Anticipate issues, manage changes, and find practical solutions.
• Support guests and partners throughout each journey.
• Share information and responsibilities with colleagues to ensure attention to every itinerary.

Conoscenze

Luxury travel experience

Outbound tourism experience

English proficiency

Descrizione del lavoro

Luxury Travel Operations Specialist | Divita DMC

Florence, Italy | Office based | Start date: November 1, 2026

An extraordinary journey begins long before a guest arrives. It begins with people who listen, understand the details, and care enough to get them right.

At Divita DMC, we are looking for an Operations Specialist to join our team in Florence.

We work exclusively with international travel professionals, creating bespoke luxury journeys across Italy, France, Greece, Spain, and Portugal. From exceptional hotels and private guides to privileged access and carefully crafted experiences, we bring together the people, places, and stories that make a journey personal.

Our partners trust us with something precious, their clients’ time. Our job is to honor that trust through thoughtful planning, reliable operations, and genuine human care.

Your role

You will turn travel ideas into seamless experiences, working closely with our team, international partners, and local suppliers. Your responsibilities will include:

• Coordinating bookings, suppliers, and the daily operational details of bespoke itineraries.
• Preparing and checking quotations, confirmations, travel documents, and schedules.
• Communicating clearly and promptly with travel advisors, tour operators, hotels, guides, and other service providers.
• Anticipating potential issues, managing changes, and finding practical solutions.
• Supporting guests and partners throughout each journey.
• Sharing information and responsibilities with colleagues to ensure every itinerary receives the attention it deserves.

Who we are looking for

You have previous experience in luxury travel and outbound tourism, and understand the expectations of international luxury travelers.

Fluent written and spoken English is essential. You must be comfortable managing professional correspondence and conversations in English every day.

You are organized, precise, and able to handle multiple journeys without losing sight of the smallest details. You take ownership, stay calm when plans change, and know when to act independently and when to involve your colleagues.

Above all, you are a team player. At Divita, collaboration is fundamental. We share knowledge, help each other through demanding moments, and take collective pride in the journeys we deliver.

We value curiosity, empathy, sound judgment, and the ability to listen. You should enjoy building relationships as much as managing logistics, and understand that excellent service comes from both.

What you can expect

A role within an international luxury travel business, working alongside a team that values ideas, initiative, and human relationships. There will also be opportunities to travel for trade shows, industry events, and other business activities.

This position is based in person at our Florence office, starting November 1, 2026.