Client Executive Italy & Southern Europe

Belmond; Milano; In loco; EUR 30.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Permanent contract

Salary range

Sales incentive plan

Meal vouchers

Welfare platform

Discovery program

Descrizione del lavoro

Belmond is seeking a Client Executive for Italy & Southeast Europe to manage a portfolio of luxury accounts, identify new business opportunities, and promote the Belmond portfolio across hotels, trains, and cruises.

You will support sales leadership, monitor market trends with CRM and BI tools, and collaborate with a regional team to drive growth. Strong English and Italian, travel willingness, and a luxury network are preferred.

Competenze

• Bachelor's or Master's degree in Economics, Business Administration, Hospitality, or Luxury Management.
• 1 year of experience in Sales Operations, Business/Sales Analysis, or Junior Account Management (preferably in luxury).
• Strong numerical mindset, proficiency in Excel, and experience using CRM platforms and BI tools (Power BI).
• Excellent communication and interpersonal skills, professional poise, and strong alignment with luxury hospitality standards.
• Passion for the luxury sector; familiarity or an existing B2B network in travel/hospitality or high-end environment is a strong plus.
• Fluent Italian and C1 Business-Fluent English (mandatory).
• Availability to travel across the assigned region for meetings, trade shows, and property visits.

Mansioni

• Portfolio Management & Growth: Manage a dedicated portfolio of assigned accounts, identifying opportunities to grow Belmond's share of wallet across all luxury travel segments.
• Prospecting & Lead Conversion: Continuously identify and qualify new business opportunities and key contacts across the assigned region, managing follow-ups to maximize conversion.
• Cross-Selling & Portfolio Promotion: Actively promote the global Belmond portfolio (hotels, trains, cruises) and commercial initiatives, driving cross-selling for transient and group business.
• Strategic Relationships: Support the development of high-value partnerships with luxury brands, corporate clients, DMCs, airlines, and regional tourism boards.
• Trade Shows & Events: Assist in the organization and execution of sales events, roadshows, trade shows, and client activations across the region.
• FAM Trips & Educational Visits: Coordinate and support educational trips and site inspections for top travel advisors and key decision-makers.
• Executive Support: Provide day-to-day commercial and administrative support to the Client Manager and Divisional Director of Sales on key accounts and regional priorities.
• Market Intelligence & Reporting: Monitor market trends, competitor activity, and regional performance, providing feedback and contributing to monthly divisional reports.
• Strategic Initiatives: Assist in the development and rollout of targeted regional strategies, including the Milan Key Source City project.
• CRM & Data Hygiene: Maintain complete and accurate account, contact, and pipeline records within OSC/Salesforce.
• BI & Analytics: Utilize Power BI and internal analytics tools to monitor account production and track sales activity against targets.
• Cross-Functional Alignment: Collaborate closely with property-based Sales, Revenue Management, Reservations, Marketing, and Global Sales teams to ensure smooth booking processes and strategic alignment.

Conoscenze

Sales Operations

Business Analysis

Junior Account Management

CRM proficiency

Excel

Power BI

Communication skills

Interpersonal skills

Formazione

Bachelor's or Master's degree in Economics, Business Administration, Hospitality, or Luxury Management

Strumenti

Power BI

CRM platforms

Excel

Descrizione del lavoro

The Client Executive - Italy & Southeast Europe is responsible for supporting the development and execution of Belmond's commercial strategy across the assigned territory, acting as a Brand Ambassador and contributing to the generation, stimulation and conversion of sales opportunities across the worldwide Belmond portfolio.

Working closely with the Client Manager - Italy & Southeast Europe and the Divisional Director of Sales - Southern Europe, the Client Executive will support the management and development of existing accounts, prospect for new business and contribute to the execution of strategic sales initiatives across B2B segment.

The role will develop strong relationships with partners and industry stakeholders, while maintaining close collaboration with Belmond properties and internal teams.

The Client Executive will also provide support to the Client Manager on selected high-value client opportunities and initiatives, as required.

The role is expected to demonstrate a proactive and commercially minded approach, taking ownership of assigned accounts, projects and opportunities while contributing to the overall performance of the Southern Europe Sales team.

Main duties and responsibilities

Account Management and sales operations

• Portfolio Management & Growth: Manage a dedicated portfolio of assigned accounts, identifying opportunities to grow Belmond's share of wallet across all luxury travel segments.
• Prospecting & Lead Conversion: Continuously identify and qualify new business opportunities and key contacts across the assigned region, managing follow-ups to maximize conversion.
• Cross-Selling & Portfolio Promotion: Actively promote the global Belmond portfolio (hotels, trains, cruises) and commercial initiatives, driving cross-selling for transient and group business.

Partnership and industry events

• Strategic Relationships: Support the development of high-value partnerships with luxury brands, corporate clients, DMCs, airlines, and regional tourism boards.
• Trade Shows & Events: Assist in the organization and execution of sales events, roadshows, trade shows, and client activations across the region.
• FAM Trips & Educational Visits: Coordinate and support educational trips and site inspections for top travel advisors and key decision-makers.

Support to sales leadership and regional strategy

• Executive Support: Provide day-to-day commercial and administrative support to the Client Manager and Divisional Director of Sales on key accounts and regional priorities.
• Market Intelligence & Reporting: Monitor market trends, competitor activity, and regional performance, providing feedback and contributing to monthly divisional reports.
• Strategic Initiatives: Assist in the development and rollout of targeted regional strategies, including the Milan Key Source City project.

CRM, systems and data hygene

• CRM & Database Accuracy: Maintain complete and accurate account, contact, and pipeline records within OSC/Salesforce.
• Business Intelligence & Analytics: Utilize Power BI and internal analytics tools to monitor account production and track sales activity against targets.

Internal collaboration

• Cross-Functional Alignment: Collaborate closely with property-based Sales, Revenue Management, Reservations, Marketing, and Global Sales teams to ensure smooth booking processes and strategic alignment.
  

The assigned geographic territories, market and industry segments, and owned Accounts may be subject to change depending on Company needs and variable market conditions.

Requirements

• Bachelor's or Master's degree in Economics, Business Administration, Hospitality, or Luxury Management.
• 1 year of experience in Sales Operations, Business/Sales Analysis, or Junior Account Management (preferably in luxury).
• Strong numerical mindset, proficiency in Excel, and experience using CRM platforms and BI tools (Power BI).
• Excellent communication and interpersonal skills, professional poise, and strong alignment with luxury hospitality standards.
• Passion for the luxury sector; familiarity or an existing B2B network in travel/hospitality or high-end environment is a strong plus.
• Fluent Italian and C1 Business-Fluent English (mandatory).
• Availability to travel across the assigned region for meetings, trade shows, and property visits.

Benefits

What We Offer

At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

• Permanent contract under CCNL Federalberghi - Turismo
• Base salary between €30.000 and €33.000
• Sales incentive plan
• Meal vauchers
• Welfare platform with credit
• Discovery Belmond program and discounted prices at our iconic properties

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.