Customer Service Specialist

VIT Incoming; Parma; In loco; EUR 28.000 - 42.000; Tempo pieno

Descrizione del lavoro

VIT Incoming in Parma seeks a Customer Service Specialist to support travelers across Europe, linking clients with our operations team. You will handle inquiries, resolve issues, and coordinate with hotels, transport, and activity providers to ensure premium itineraries.

You will manage travel disruptions, provide timely updates, and document interactions to improve service delivery. This is a full-time, on-site role at our Parma HQ, focused on delivering exceptional European experiences.

Competenze

• Previous experience in customer service, preferably in the travel or hospitality industry
• Excellent verbal and written communication skills in English; additional European languages highly valued
• Strong problem-solving abilities and resourcefulness in handling unexpected situations
• Excellent organizational skills and ability to prioritize in high-pressure situations
• Genuine passion for travel and commitment to exceptional service

Mansioni

• Serve as the primary point of contact for travelers in Europe, providing timely assistance via phone, email, and messaging platforms
• Respond to and resolve client inquiries, concerns, and special requests during their travels
• Coordinate with local suppliers, including hotels, transportation companies, and activity providers to ensure smooth execution of itineraries
• Manage unexpected situations such as flight delays, weather disruptions, or health emergencies with composure and efficiency
• Document all client interactions and maintain detailed records of issues and resolutions
• Provide real-time updates to travelers regarding their itineraries, local conditions, or special events
• Collaborate with the operations team to continuously improve our service delivery and client experience
• Collect and analyze client feedback to identify areas for improvement

Descrizione del lavoro

Customer Service Specialist (Europe Travel Support) based in Parma

About Us

VIT is a prestigious DMC with 25+ years crafting premium travel experiences across Italy, France, Belgium, and the Netherlands. We're members of elite networks, including Traveller Made, Signature, XO Private, and Internova. Our commitment to excellence has established us as a trusted partner for discerning travelers seeking exceptional European experiences.

Position Overview

We are seeking a dedicated Customer Service Specialist to join our team and provide exceptional support to travelers during their European journeys. In this role, you will be the vital link between our clients and our operations team, ensuring seamless experiences throughout their travels. You'll handle inquiries, resolve issues promptly, and coordinate with local suppliers to deliver the premium service our clients expect. This position requires excellent communication skills, problem-solving abilities, and a passion for creating memorable travel experiences.

Work Schedule

• Wednesday to Sunday for 2 weeks
• Monday to Friday for 2 weeks
• 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM

Key Responsibilities

• Serve as the primary point of contact for travelers in Europe, providing timely assistance via phone, email, and messaging platforms
• Respond to and resolve client inquiries, concerns, and special requests during their travels
• Coordinate with local suppliers, including hotels, transportation companies, and activity providers to ensure smooth execution of itineraries
• Manage unexpected situations such as flight delays, weather disruptions, or health emergencies with composure and efficiency
• Document all client interactions and maintain detailed records of issues and resolutions
• Provide real-time updates to travelers regarding their itineraries, local conditions, or special events
• Collaborate with the operations team to continuously improve our service delivery and client experience
• Collect and analyze client feedback to identify areas for improvement

Qualifications

• Previous experience in customer service, preferably in the travel or hospitality industry
• Excellent verbal and written communication skills in English; additional European languages highly valued
• Strong problem-solving abilities and resourcefulness in handling unexpected situations
• Excellent organizational skills and ability to prioritize in high-pressure situations
• Genuine passion for travel and commitment to exceptional service

What We Offer

• Opportunity to work with prestigious clients and premium travel experiences
• Professional growth within an established and respected travel company
• Collaborative team environment with industry experts

Notes

• Position is based at our headquarters - No remote or hybrid working options available
• This is a full-time position.