Luxury Team Lead: Elevate Client Experience & Sales

Louis Vuitton; Firenze; In loco; EUR 44.000 - 53.000; Tempo pieno

Descrizione del lavoro

Louis Vuitton is seeking a Team Manager in Firenze to lead a client-centric sales team and cultivate strong relationships with discerning clients. You will recruit, coach, and develop talent, while ensuring top-tier client experience across all touchpoints.

You will drive business through consistent coaching, strategic clienteling, and a deep understanding of the Maison's heritage and craftsmanship, with a focus on elevated service and discretion.

Competenze

• Proven product experience with artisan craftsmanship and heritage storytelling.
• Exceptional ability to engage a discerning clientele with high emotional intelligence, empathy, and discretion.
• Strong aesthetics, precision, and attention to detail aligned with Maison standards.
• Strong communication and listening skills.
• Proactive leadership style.
• Excellent client development skills.
• Business acumen.
• Strong organizational skills.
• Agility and resilience.
• Proficient in Italian and English.

Mansioni

• Achieve team objectives on a monthly and annual basis.
• Support your team with consistent coaching, identify development and training needs, partner with the Field Coach Trainer to tailor individual development plans.
• Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager.
• Set individual and team goals; proactively assess and manage performance.
• Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers.
• Encourage a culture of excellence and product expertise, ensuring the team confidently represents the exceptional craftsmanship and heritage of these categories.
• Support the team in building long term client relationships, leveraging clienteling tools to ensure the highest level of client experience.
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation.
• Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and client needs.
• Partner with the team to cultivate trusted, long-term relationships with clients, offering a bespoke experience aligned with client expectations.
• Champion a culture of discretion and elevated service, ensuring each client interaction reflects the value and rarity of pieces.
• Act as a role model demonstrating sales leadership, supporting the team with their own sales and building your own client portfolio.
• Maximize business opportunities through efficient sales floor management and by being a visible presence while upholding Louis Vuitton Promise standards.
• Ensure policies are respected and support the team in daily operations.
• Lead by example with a refined, consultative sales approach and passion for the Maison's creations.

Conoscenze

Proven product experience

Client relationship

Leadership

Client development

Organization skills

Bilingual Italian/English

Agility and resilience

Descrizione del lavoro

Louis Vuitton is seeking a Team Manager in Firenze to lead a client-centric sales team and cultivate strong relationships with discerning clients. You will recruit, coach, and develop talent, while ensuring top-tier client experience across all touchpoints.

You will drive business through consistent coaching, strategic clienteling, and a deep understanding of the Maison's heritage and craftsmanship, with a focus on elevated service and discretion.