Team Manager

LVMH Group; Taormina; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

Louis Vuitton in Sicily is seeking a Team Manager to lead and coach the store team, building strong client relationships and delivering the highest level of service.

You will recruit and develop talent, guide performance, and ensure the brand's heritage and craftsmanship are reflected in every client interaction.

Mansioni

• Lead and coach the store team to achieve monthly and annual targets.
• Build long-term client relationships and deliver elevated client experiences.
• Recruit, develop and implement succession plans for store staff.

Descrizione del lavoro

As a Team Manager, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build highly motivated teams, develop them to the next level and secure succession plans. You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

Job responsibilities

Ensure achievement of team objectives on monthly and annual basis

Team Management and Development

• Support your team with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual development plans.
• Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager.
• Set individual and team goals; proactively assess and manage performance.
• Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers.
• Encourage a culture of excellence and product expertise, ensuring the team confidently represents the exceptional craftsmanship and heritage of the category.

Client and Business Development

• Support the team in building long term Client relationship, leveraging the different clienteling tools to ensure the highest level of Client experience
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation.
• Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team.
• Partner with the team to cultivate trusted, long-term relationships with clients, offering a truly bespoke experience aligned with the unique expectations of this clientele.
• Champion a culture of discretion and elevated service, ensuring each client interaction reflects the exceptional value and rarity of the pieces.

Floor Management and Operations

• Act as a role model demonstrating sales leadership to the team, support them with their own sales, building and developing your own Client portfolio at the same time.
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved.
• Ensure policies are respected and support the team in all the daily operations tasks.
• Lead by example with a refined and consultative sales approach, inspiring the team through your own expertise and passion for the Maison's exceptional creations.

Profile

• Deep appreciation for artisanal craftsmanship and heritage storytelling
• Exceptional ability to engage a discerning clientele with high emotional intelligence, empathy, and discretion
• Passion for creating memorable
• Strong sense of aesthetics, precision, and attention to detail in line with the Maison’s exceptional standards
• Strong communication and listening skills