Luxury Client Experience Lead

LVMH; Napoli; On-site; EUR 38,000 - 52,000; Full time

Job summary

Louis Vuitton in Napoli seeks a Senior Client Advisor to represent the Brand and deliver an exceptional Client Experience. You will guide Clients across the Brand, ensuring a memorable journey while upholding the brand's standards in-store.

You will support the Management Team in daily operations, drive clienteling initiatives, and mentor colleagues to maintain operational excellence and an inspiring team culture.

Qualifications

• Strong and effective communication and listening skills.
• High level of clienteling.
• Understand the business priority and store dynamics.
• Strong organizational skills and agility.

Responsibilities

• Be an Exceptional Client Advisor, and a Clienteler Role Model for the Team
• Achieve individual and team objectives, be accountable for sales results and support the team in their sales
• Support and Elevate Client Experience and Clienteling opportunities in Store, establishing a Client Centric Mindset within the Team
• Demonstrate sales leadership and advanced clienteling skills, leveraging the different tools available to develop existing and recruit new Clients and build long term Client relationships
• Proactively Support Team Managers in Driving the Business
• Assist Management in daily operations to reach operational excellence within the Store: floor management, stock operations, and opening / closing duties
• Support Managers in developing their teams through training, mentoring, shadowing and tutoring activities
• Demonstrate a thorough understanding of the company’s policies and provide support to Client Advisors when needed
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store

Skills

Communication

Clienteling

Store dynamics

Organizational skills

Job description

Louis Vuitton in Napoli seeks a Senior Client Advisor to represent the Brand and deliver an exceptional Client Experience. You will guide Clients across the Brand, ensuring a memorable journey while upholding the brand's standards in-store.

You will support the Management Team in daily operations, drive clienteling initiatives, and mentor colleagues to maintain operational excellence and an inspiring team culture.