Luxury Store Manager, Milan: Lead & Grow Clientele

BoF Careers; Lombardia; On-site; EUR 65,000 - 98,000; Full time

Job summary

TOTEME in Milan is seeking an experienced Store Manager to lead our new Milan store, building the team, driving sales, and delivering an elevated client experience from opening onwards.

You will oversee all store operations, from sales and clienteling to visual merchandising, with a focus on KPIs, staff development, and long-term client relationships. The role is based at the new Milan store and requires a flexible schedule, including evenings and weekends.

Qualifications

• At least five years of experience in store management within luxury retail.
• Experience leading and developing a team.
• Experience working in an omnichannel environment.
• Experience with Customer Relationship Management (CRM) systems.
• Experience with back-office operations management.
• Experience generating reports and guidelines.
• Fluent in English, both written and spoken.

Responsibilities

• Deliver excellent customer service with a focus on building and maintaining long-term client relationships.
• Take ownership of sales targets, KPIs and overall store performance.
• Recruit, lead, coach and develop the store team to achieve sales targets and service standards.
• Plan, delegate and follow up on the store’s daily operational tasks.
• Create and maintain staff schedules.
• Plan budgets and expenses with a sustainable and cost-conscious mindset.
• Manage stock levels, logistics and sell-through.
• Implement company procedures and reporting activities.
• Develop and implement store policies and strategies.
• Work towards long-term KPIs and business goals.
• Provide product and client feedback to the Buying team.
• Lead the store’s Visual Merchandising and overall upkeep.
• Develop efficient workflows.
• Plan and manage in-store events.
• Participate in TOTEME’s social and environmental sustainability strategy.

Skills

Store management

Team leadership

Omnichannel experience

CRM systems

Back-office operations

Reporting & guidelines

Fluent English

Job description

TOTEME in Milan is seeking an experienced Store Manager to lead our new Milan store, building the team, driving sales, and delivering an elevated client experience from opening onwards.

You will oversee all store operations, from sales and clienteling to visual merchandising, with a focus on KPIs, staff development, and long-term client relationships. The role is based at the new Milan store and requires a flexible schedule, including evenings and weekends.