Luxury Sales Associate: Clienteling, Growth & Perks

Coach; Reggello; On-site; EUR 23,000 - 30,000; Full time

Benefits offered by this job

Inclusive environment

Career progression

Volunteer day

Ambassador Programme

Regular social events

Equity Inclusion & Diversity

Employee discount

Incentive programme

Job summary

Coach is a global fashion house with a storied heritage, seeking a Sales Associate in Reggello, Tuscany. You will be the front-line ambassador, delivering a personalized luxury shopping experience and supporting store operations while representing the Coach brand with elegance.

You will build client relationships, drive sales through cross-selling and upselling, and participate in brand initiatives and training programs. Flexibility for nights/weekends is expected; strong English is required.

Qualifications

• 1+ years of sales experience, luxury retail preferred.
• POS operation and basic computer proficiency (iPad, Mobile POS).
• Strong English proficiency.
• Ability to work in a fast-paced luxury retail setting.
• Experience with live-stream shopping or video demos (preferred).
• Knowledge of fashion trends and competitors.

Responsibilities

• Represent Coach as a brand ambassador; uphold style and service standards.
• Build lasting client relationships through styling and product knowledge.
• Drive sales through cross-selling and upselling; meet KPIs.
• Use mobile POS and clienteling tools to capture data and encourage repeat purchases.
• Source new customers and follow up to close sales.
• Maintain the sales floor, inventory, and visual merchandising.
• Support daily store operations and participate in brand initiatives.
• Collaborate with teammates to foster a trusted, high-energy environment.

Skills

Sales experience

English proficiency

Fashion knowledge

Customer service

Tools

POS system

iPad

Mobile POS

Walkie-talkie

Job description

Coach is a global fashion house with a storied heritage, seeking a Sales Associate in Reggello, Tuscany. You will be the front-line ambassador, delivering a personalized luxury shopping experience and supporting store operations while representing the Coach brand with elegance.

You will build client relationships, drive sales through cross-selling and upselling, and participate in brand initiatives and training programs. Flexibility for nights/weekends is expected; strong English is required.