Luxury Retail Department Manager & Team Leader

PVH Italy; Serravalle; In loco; EUR 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Burberry at Serravalle Outlet is hiring a Department Manager to join our team and deliver exceptional customer experiences while driving commercial performance. Supporting the Store Manager, you will lead and inspire a team of 39 in-store colleagues in a dynamic luxury retail environment.

You will coach and develop talent, provide real-time feedback, monitor sales performance, and collaborate with store leadership to ensure operational excellence.

Competenze

• Previous experience leading teams within retail, luxury or customer-focused environments.
• Strong people management skills with the ability to motivate, coach and develop others.
• Commercially minded with a proven ability to drive performance and achieve business goals.
• Passion for delivering exceptional customer experiences and building lasting client relationships.
• Confident communicator who works effectively across diverse teams and functions; adaptable, proactive and maintaining high standards in a fast-paced environment.

Mansioni

• Support the Store Manager and ASM in driving category performance and achieving commercial objectives.
• Lead, coach and develop a team of sales professionals to deliver an exceptional luxury customer experience.
• Provide real-time feedback and performance coaching to strengthen individual and team effectiveness.
• Monitor sales performance, identify opportunities and implement actions to optimise results.
• Champion Burberry behaviours and standards, fostering an inclusive and high-performing team culture.
• Collaborate with store leadership to ensure smooth operations and consistent execution across the business.

Conoscenze

Team leadership

People management

Commercial mindset

Customer relationships

Communication

Descrizione del lavoro

Burberry at Serravalle Outlet is hiring a Department Manager to join our team and deliver exceptional customer experiences while driving commercial performance. Supporting the Store Manager, you will lead and inspire a team of 39 in-store colleagues in a dynamic luxury retail environment.

You will coach and develop talent, provide real-time feedback, monitor sales performance, and collaborate with store leadership to ensure operational excellence.