Luxury Resort Experience Director

Falkensteiner Hotels & Residences

Italia

On-site

EUR 65,000 - 80,000

Full time

14 days+

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Benefits offered by this job

All-inclusive onboarding

Accommodation

Development opportunities

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Job summary

Falkensteiner Hotels & Residences in Arbatax Park Resort & Spa, Arbatax, Italy, seeks an experienced Resort Experience Director to redefine luxury guest journeys and elevate the overall resort identity. You will craft a comprehensive guest experience strategy and lead cross-department collaboration to deliver extraordinary service across all touchpoints.

The role demands a bold leader with 8+ years in luxury hospitality, proven ability to implement innovative concepts, and fluency in English.

Qualifications

Minimum 8 years of experience in luxury hospitality.
Previous experience in a senior operational, guest experience, rooms division, quality, or resort management role.
Experience with internationally recognized luxury brands.
International exposure in high-end resort destinations such as Dubai, Maldives, Seychelles, Mauritius, French Polynesia, Bali, or other luxury resort markets.
Proven ability to create, implement, and elevate guest experience concepts.
Strong understanding of luxury service culture and emotional guest engagement.
Excellent leadership, communication, and stakeholder management skills.
Fluent English is required; additional languages are considered an asset.

Responsibilities

Develop and implement the resort's overall guest experience vision and strategy.
Create and nurture a unique atmosphere and sense of place throughout the resort.
Design memorable guest journeys and signature experiences from arrival to departure.
Introduce innovative concepts, rituals, and experiential touchpoints that differentiate the resort.
Conduct regular quality inspections of guest rooms, public areas, restaurants, bars, recreational facilities, and guest experiences.
Elevate service standards across all operational departments.
Monitor guest satisfaction scores, online reviews, and feedback, identifying opportunities for continuous improvement.
Collaborate closely with Front Office, Housekeeping, Food & Beverage, Engineering, Entertainment, and other operational departments.
Ensure consistency in the resort's ambiance, storytelling, and guest interactions.
Coach and mentor department heads and operational teams to deliver exceptional and personalized service.
Identify service gaps and develop action plans to improve performance.
Benchmark the resort against leading international luxury destinations and hospitality trends.
Drive a culture of hospitality excellence focused on creating unforgettable memories for guests.