Luxury Outlet Supervisor: Clienteling Leader

Stella McCartney; Noventa di Piave; On-site; EUR 32,000 - 37,000; Full time

Job summary

Stella McCartney is seeking a Supervisor for our new outlet store in Noventa di Piave. You will lead on the sales floor, drive clienteling and service culture, and partner with the Store Manager to achieve retail objectives.

The role requires selling leadership, KPI-focused strategies, and collaboration with management to promote brand awareness while maintaining visual merchandising and stock controls. Fluency in English is essential.

Qualifications

• Fluent English required with strong communication skills.
• Sales and client management experience in luxury/premium retail.
• Ability to analyse selling reports and identify trends.
• Previous team management experience is preferred.

Responsibilities

• Demonstrate sales leadership through active engagement on the sales floor.
• Communicate KPIs and strategies to meet performance standards.
• Support daily team briefings and communicate trends.
• Promote brand awareness and community outreach to capture market share.
• Maintain visual merchandising standards as directed by HQ.
• Collaborate with Stock Controller on stock organization and processes.
• Lead by example to foster a positive team environment and onboarding of new hires.
• Drive amazing customer service and post-sale experiences to build loyalty.

Skills

Fluent in English

Sales experience

Client management

Team leadership

Excel

MS Office

Education

Bachelor's degree

Tools

Word

PowerPoint

Outlook

Excel

Job description

Stella McCartney is seeking a Supervisor for our new outlet store in Noventa di Piave. You will lead on the sales floor, drive clienteling and service culture, and partner with the Store Manager to achieve retail objectives.

The role requires selling leadership, KPI-focused strategies, and collaboration with management to promote brand awareness while maintaining visual merchandising and stock controls. Fluency in English is essential.