Client Style Advisor

Stella McCartney; Noventa di Piave; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

Stella McCartney cerca un referente per lo store outlet di Noventa di Piave, responsabile di offrire servizio clienti di alto livello e di contribuire al raggiungimento degli obiettivi di vendita. Dovrà conoscere le collezioni, gestire l’apertura/chiusura del negozio e assistere i clienti con cortesia ed efficienza.

La posizione richiede inglese e italiano, preferibilmente esperienza nel lusso. Verrà richiesto di mantenere presentation e standard di grooming in linea con le policy aziendali.

Competenze

• Competenze relazionali e comunicative elevate.
• Conoscenza di tecniche di vendita e di cross selling.
• Capacità di lavorare per obiettivi di vendita quotidiani, mensili e annuali.

Mansioni

• Fornire un servizio eccellente secondo gli standard del marchio.
• Raggiungere gli obiettivi di vendita del negozio e del brand.
• Gestire aperture/chiusure del punto vendita e attività correlate.
• Conoscere prodotti, tendenze e collezioni per informare i clienti.
• Gestire reclami clienti e garantire la soddisfazione.

Conoscenze

Eccellenti capacità comunicative

Inglese e Italiano

Esperienza vendita luxury

Descrizione del lavoro

Lavorare per Stella McCartney è un'esperienza davvero gratificante. In qualità di azienda operante nell'industria della moda di lusso con un forte profilo etico, siamo leader e innovatori nel settore. You will act as an ambassador for brand in our new outlet store in Noventa di Piave. Your focus will be to maintain consistently exceptional standards of excellence in delivering a customer service experience which meets our on-brand focus. In doing so, creating and maintaining loyalty to both the store and the brand.

Your Mission:

• Provide excellent service through continued commitment to our service standards.
• To know and achieve your, and the store's daily, monthly and annual sales targets.
• Demonstrate knowledge and understanding of different sales techniques, for example cross selling, to drive your sales and KPI's.
• Responsible for opening/closing the store, with any relevant tasks during this time.
• Maintain an understanding of current products, trends and collections and ensuring that clients are informed and aware.
• Handling customer complaints, seeking assistance where necessary, ensuring issues are resolved to the satisfaction of the customer and the company.
• Achieve a score of at least 85% in any mystery shop report in which you are the primary sales associate.
• Understand all policies, procedures and compliance.
• To ensure that all relevant procedures and policies are understood. To carry out work according to those standards.
• Presentation must be in line with company's uniform and grooming standards.
• Understand and align with PCI compliance policy and regulations, consistently.
• Adheres to Security and Health and Safety regulations.
• To replenish stock and maintain high standards of merchandise and product presentation.
• Maintain your designated ‘area of pride'
• Support the store with cycle counts and during bi annual inventories
• Support with the processing of shipments and transfers, in line with the relevant procedures.
• Additional ad hoc duties as when and where necessary within the defined levels of responsibility and accountability of the Client Style Advisor role.

Your Talent:

• Excellent communication skills. English and Italian are a requirement, other languages are helpful (Cantonese, Mandarin, Russian, Spanish, Arabic)
• Sales experience ideally within a luxury brand and/or fashion outlet retail.
• Experience in a customer service role with face-to-face customer contact.
• Ability to adapt to frequent change and a high-pressure environment
• Ability to initiate contact and communication effectively
• Motivated by being a great teammate with a common goal
• Strong clienteling skills and experience

Salary Range: € 25.000 - € 30.000 Gross Annual Salary (RAL).

Il nostro punto di partenza è creare uno spazio di lavoro in cui voci diverse siano rispettate, ascoltate e alimentate in modo equo, a prescindere da fattori culturali e sociali. Desideriamo inoltre influenzare e capovolgere la moda e altri settori, facendo splendere talenti internazionali e vari Diamo il benvenuto a persone con disabilità e facciamo si che ciò avvenga nel modo migliore.

Se ha particolari indicazioni per l'incontro ce lo può comunicare entro le 48 ore dal colloquio.

Stella McCartney is bold. Our mission is to bring conscience to the industry through our shared values and activist non-conformity. We are committed to make every action count; whether we are leading the way in sustainability or continuing to blur the lines through genderless collections that celebrate our free-thinking individuality, we are accountable for the impact that we have on planet earth and its people. Though our mission is progressive and changes the way the fashion industry works, we remain rooted by our family mindset and connected by a shared trust that inspires inclusivity as well as ground-breaking ideas. We celebrate the life of every member of our global tribe, from the next-gen changemakers pushing us forward to the female icons that have been the heart of our inspiration since 2001.