Supervisor

Stella McCartney; Noventa di Piave; In loco; EUR 32.000 - 37.000; Tempo pieno

Descrizione del lavoro

Stella McCartney is seeking a Supervisor for our new outlet store in Noventa di Piave. You will lead on the sales floor, drive clienteling and service culture, and partner with the Store Manager to achieve retail objectives.

The role requires selling leadership, KPI-focused strategies, and collaboration with management to promote brand awareness while maintaining visual merchandising and stock controls. Fluency in English is essential.

Competenze

• Fluent English required with strong communication skills.
• Sales and client management experience in luxury/premium retail.
• Ability to analyse selling reports and identify trends.
• Previous team management experience is preferred.

Mansioni

• Demonstrate sales leadership through active engagement on the sales floor.
• Communicate KPIs and strategies to meet performance standards.
• Support daily team briefings and communicate trends.
• Promote brand awareness and community outreach to capture market share.
• Maintain visual merchandising standards as directed by HQ.
• Collaborate with Stock Controller on stock organization and processes.
• Lead by example to foster a positive team environment and onboarding of new hires.
• Drive amazing customer service and post-sale experiences to build loyalty.

Conoscenze

Fluent in English

Sales experience

Client management

Team leadership

Excel

MS Office

Formazione

Bachelor's degree

Strumenti

Word

PowerPoint

Outlook

Excel

Descrizione del lavoro

Lavorare per Stella McCartney è un'esperienza davvero gratificante. In qualità di azienda operante nell'industria della moda di lusso con un forte profilo etico, siamo leader e innovatori nel settore. As a Supervisor for our new outlet store in Noventa di Piave, you will be responsible for supporting all activities to achieve retail business objectives through exemplary clientelling and unsurpassed service culture. Closely partnering with the Store Manager, the Supervisor will be an inspiring leader who will have a strong desire to build relationships with both internal and external clients. The Supervisor will represent the brand as a Stella McCartney ambassador by promoting the values and ambitions of the business.

Your Mission:

• Demonstrate sales leadership by playing an active role on the sales floor through client engagement, ensuring the highest level of customer service is provided and mystery shop goals are met.
• Communicates company set KPI's and identifies strategies to ensure performance standards are met.
• Support daily team brief meetings to communicate current business trends and relevant updates.
• Partner with management to promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company sponsored events.
• Support and maintain visual merchandising standards set by the WW headquarters.
• Collaborate with the Stock Controller for full organization of stock, ensuring stock management guidelines are being achieved.
• Promote a positive and professional team environment that fosters trust, integrity and superior performance standards, leading by example.
• Ensure a consistent and branded onboarding experience for all new hires.
• Participates in attracting, recruiting, and retaining a high performing team.
• Lead the team on executing amazing customer service and after sales experience, to increase and retain customer loyalty.
• Capture meaningful client data for the purpose of building relationships to personalize prospect client development opportunities.
• Strong grasp on KPI's and ability to strategize in the event, performance standards are not met.
• Fully support and align with all key business initiatives and new product launches.

Your Talent:

• Fluent in English is a requirement, with any other languages being very beneficial.
• Sales and client management experience in luxury/premium retail.
• Ability to analyse selling reports, identify business trends, and react quickly to the needs of the business.
• Previous team management experience.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook; Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Bachelor's Degree in a related field is preferred.

Salary Range: € 32.000 - € 37.000 Gross Annual Salary (RAL).

A noi di Stella McCartney piace essere audaci. Ciò significa sfidare sé stessi e il settore in cui lavoriamo. Come parte dei nostri impegni per una moda sostenibile, abbiamo una strategia ambiziosa e l’obiettivo di mettere al centro di tutto ciò che facciamo la diversità, l’uguaglianza e l’inclusione. Il nostro punto di partenza è creare uno spazio di lavoro in cui voci diverse siano rispettate, ascoltate e alimentate in modo equo, a prescindere da fattori culturali e sociali. Desideriamo inoltre influenzare e capovolgere la moda e altri settori, facendo splendere talenti internazionali e vari Diamo il benvenuto a persone con disabilità e facciamo si che ciò avvenga nel modo migliore. Stella McCartney is bold. Our mission is to bring conscience to the industry through our shared values and activist non-conformity. We are committed to make every action count; whether we are leading the way in sustainability or continuing to blur the lines through genderless collections that celebrate our free-thinking individuality, we are accountable for the impact that we have on planet earth and its people. Though our mission is progressive and changes the way the fashion industry works, we remain rooted by our family mindset and connected by a shared trust that inspires inclusivity as well as ground-breaking ideas. We celebrate the life of every member of our global tribe, from the next-gen changemakers pushing us forward to the female icons that have been the heart of our inspiration since 2001.