Housekeeping Assistant Manager

Soho House & Co.; Roma; In loco; EUR 27.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Salary €30k

Soho Friends Membership

Staff Canteen

Monthly staff screenings

Spa and F&B discounts

Global benefits

Descrizione del lavoro

Soho House Rome is seeking a Housekeeping Assistant Manager with a keen eye for detail and strong guest service. You will support the Housekeeping Manager in supervising staff, coordinating tasks, training, and ensuring high standards of cleanliness and safety across all guest areas.

The role requires 3+ years of leadership in housekeeping, budget oversight, and excellent communication. Nights, weekends, and holidays may be required to ensure smooth operations for events and guest satisfaction.

Competenze

• 3+ years of experience managing a housekeeping team.
• Budgeting experience and cost control.
• Strong customer service orientation and guest relations skills.
• Excellent communication and interpersonal abilities.
• Flexible with nights, weekends, and holidays.

Mansioni

• Oversee daily housekeeping operations and standards across all areas.
• Supervise recruitment, onboarding, training, payroll, and performance appraisals.
• Coordinate purchasing and inventory of housekeeping supplies.
• Lead pre-shift briefings and room inspections.
• Manage budget, track expenses, and provide cost summaries.
• Maintain safety standards and enforce company policies.

Conoscenze

Team management

Customer service

Budgeting

Communication

Staff training

Proficient with MS Office

Strumenti

MS Office

Descrizione del lavoro

The Role…

At Soho House Rome the Housekeeping Assistant Manager is experienced a housekeeping professional with a keen eye for detail and customer service. Work in conjunction with the Housekeeping Manager to supervise housekeeping staff, inspecting guest rooms, training, coordinating and delegating tasks, and providing quality service to all guests who come to Soho House. A successful Housekeeping Assistant Manager plays a role in liaising between departments, vendors and staff to ensure members and guest experience is always at a high standard.

Main Duties

• Responsible for the daily activities of the Housekeeping department to include appropriate cleaning of all offices, concourses, seating areas, washrooms, restaurants, concession stands, suites, and all public spaces;
• Supervise team management including but not limited to recruitment, on-boarding, training, payroll and disciplinary procedures. As well as staff performance, conducting appraisals and strategize with leadership to assess staff performance and development while maintaining professional relationships;
• Work closely with Housekeeping Manager on the purchasing, re-ordering and maintaining housekeeping supplies and inventory;
• Conduct pre-shift meetings, inspections of all rooms, concourses, clubs, seating areas and public areas;
• Maintain the housekeeping budget, providing billing summaries and expenses for all pre and post shifts;
• Uphold the highest standards of cleanliness, safety, and conduct;
• Determines and maintains the department work schedule used to notify staff of upcoming events and ensure proper preparation and staffing for each event;
• Ensures the proper maintenance of all equipment; plan for repair and/or replacement of used and damaged equipment. Planning and organizing accommodation;
• Coordinating guest and staff laundry services and ensures that charges are posted accurately and in a timely manner;
• Knowledge of safety standards within Housekeeping department. Adhere to health and safety policy (I.e. IIPP, worker’s comp procedures, and allergy procedures) is always followed as well as implement, monitor and enforce compliance with all Company policies, procedures, and standards and local and state law as applicable.

What We Are Looking For...

• Minimum of 3+ years of previous experience managing a team of housekeeping employees through motivation, coaching and development;
• Proven experience supervising housekeeping departments;
• Ability to maintain a budget and proven excellence in customer service;
• Capable of using independent judgment/solid decision-making skills ability;
• Proven comfort and experience to interact effectively with all levels of management, guests, associates, and clientele, both inside and outside of the organization;
• Proficiency with general office PC applications (i.e. word processing, spreadsheets, databases);
• Demonstrated sound organizational, coordinating and personal interface skills.;
• Demonstrated excellent written and verbal communication skills;
• Proven job reliability, diligence, dedication and attention to detail;
• Must be flexible with working nights, weekends, and bank holidays (when applicable).

Benefits

• RAL € 30.000,00
• Soho Friends Membership
• Staff Canteen
• Monthly Staff Screenings & Staff Gym Classes
• 50% Discount on Cowshed Spa
• 50% F&B Discount
• Global Benefits: Any Bedroom, Any House, $100 per night