Luxury Hotel Sales Director – Milan, Growth & Leadership

Mandarin Oriental Group; Lombardia; On-site; EUR 65,000 - 80,000; Full time

Benefits offered by this job

MOstay program

Health & wellbeing benefits

Employee meals

Job summary

Mandarin Oriental, Milan is seeking a Director of Sales to join our Sales team. The role focuses on developing and executing the hotel’s sales strategy, driving revenue through market positioning and key client relationships in a luxury setting.

You will oversee all sales activities, lead a high-performing team, and collaborate with other departments to deliver exceptional guest experiences at one of Milan’s premier properties.

Qualifications

• 8-10 years of experience within Sales and Banqueting in a luxury hotel environment, including a minimum of 3 years in a leadership role
• Communicate effectively in English and Italian, written and verbal
• Degree or equivalent qualification in Hospitality, Hotel, or Business Management
• Strong commercial acumen, including negotiation, client relationship management, and revenue generation
• Advanced proficiency in Microsoft Office and relevant systems
• Strong organisational skills in a dynamic, fast-paced environment
• Resilience and the ability to perform under pressure
• Maintain an established network of industry connections
• Flexible for international travel as required
• Demonstrate strong leadership, coaching, and team development skills
• Proactive, results-driven, and customer-focused approach
• Comply with MOHG Pillars, LQEs, and Guiding Principles

Responsibilities

• Develop and execute the hotel’s commercial sales strategy in line with Mandarin Oriental standards and brand positioning
• Oversee all sales activities across assigned markets, ensuring optimal coverage and performance
• Manage key and prospect accounts, driving revenue growth across all segments
• Forecast revenue across all streams and monitor team performance against targets
• Achieve annual revenue goals in line with the approved budget
• Establish and implement strategic actions based on market segmentation and business needs
• Provide strategic direction on pricing, inventory, and distribution in line with brand guidelines
• Manage and control sales expenditure, ensuring alignment with budget through regular forecasting
• Maintain awareness of competitor activities and market trends
• Build and maintain strong client relationships through trade shows, events, and sales missions
• Ensure timely and professional response to sales enquiries and leads
• Conduct site inspections in line with company standards
• Lead, coach, and develop the Sales team, including performance management and succession planning
• Conduct regular team meetings and one-to-one sessions to monitor performance and support development
• Manage recruitment processes and design training initiatives to enhance team capabilities
• Ensure exceptional customer service, supporting client satisfaction before and during their stay or event
• Collaborate with other departments to ensure seamless guest experiences
• Participate in corporate initiatives, including branded calls and incentive programmes
• Carry out any additional duties as required to support business objectives

Skills

Leadership

Bilingual English Italian

Communication

Strategic planning

Client relationships

Education

Hospitality/Hotel Management degree

Tools

Microsoft Office

Job description

Mandarin Oriental, Milan is seeking a Director of Sales to join our Sales team. The role focuses on developing and executing the hotel’s sales strategy, driving revenue through market positioning and key client relationships in a luxury setting.

You will oversee all sales activities, lead a high-performing team, and collaborate with other departments to deliver exceptional guest experiences at one of Milan’s premier properties.